Comments on: 37signals understands downtime. http://www.serviceuntitled.com/37signals-understands-downtime/2008/01/24/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled http://www.serviceuntitled.com/37signals-understands-downtime/2008/01/24/comment-page-1/#comment-395132 Service Untitled Fri, 25 Jan 2008 03:52:13 +0000 http://www.serviceuntitled.com/37signals-understands-downtime/2008/01/24/#comment-395132 Nic, That's probably right. It was their fault (as they admitted) for having a single point of failure. It's hard to tell exactly what their hosting provider did wrong based on the limited details, but it probably would not have happened (or have been a big deal) if they had multiple point of failures. Nic,

That’s probably right. It was their fault (as they admitted) for having a single point of failure. It’s hard to tell exactly what their hosting provider did wrong based on the limited details, but it probably would not have happened (or have been a big deal) if they had multiple point of failures.

]]> By: Nic http://www.serviceuntitled.com/37signals-understands-downtime/2008/01/24/comment-page-1/#comment-394480 Nic Thu, 24 Jan 2008 16:49:23 +0000 http://www.serviceuntitled.com/37signals-understands-downtime/2008/01/24/#comment-394480 It was absurdly negligent for 37 Signals, who is constantly heralded as the paradigm of hosted on-demand aps, to have a single point of failure. Their outage was a huge embarrassment and then they crucified their hosting provider. The point is, unless the entire power grid goes offline their service shouldn’t have been effected. It was absurdly negligent for 37 Signals, who is constantly heralded as the paradigm of hosted on-demand aps, to have a single point of failure. Their outage was a huge embarrassment and then they crucified their hosting provider.
The point is, unless the entire power grid goes offline their service shouldn’t have been effected.

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