Comments on: A New Way of Doing Fast Food http://www.serviceuntitled.com/a-new-way-of-doing-fast-food/2008/05/14/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled» Blog Archive » Give customers the benefit of the doubt. http://www.serviceuntitled.com/a-new-way-of-doing-fast-food/2008/05/14/comment-page-1/#comment-831106 Service Untitled» Blog Archive » Give customers the benefit of the doubt. Tue, 25 Nov 2008 03:27:16 +0000 http://www.serviceuntitled.com/a-new-way-of-doing-fast-food/2008/05/14/#comment-831106 [...] said plenty of good things about Chick-fil-A in the past, which was why I was surprised when I had a [...] [...] said plenty of good things about Chick-fil-A in the past, which was why I was surprised when I had a [...]

]]> By: Joe Rawlinson http://www.serviceuntitled.com/a-new-way-of-doing-fast-food/2008/05/14/comment-page-1/#comment-605541 Joe Rawlinson Thu, 15 May 2008 18:52:20 +0000 http://www.serviceuntitled.com/a-new-way-of-doing-fast-food/2008/05/14/#comment-605541 I <a href="http://www.returncustomer.com/2007/03/12/think-outside-your-constraints/" rel="nofollow">saw this system</a> in place at a local Chick-fil-A as well. I had thought this was a local manager's decision but it seems to be a company wide system. If it did begin at one location and then spread across to other franchises, that is a great example of institutionalizing best practices in helping customers stay satisfied. I saw this system in place at a local Chick-fil-A as well. I had thought this was a local manager’s decision but it seems to be a company wide system.

If it did begin at one location and then spread across to other franchises, that is a great example of institutionalizing best practices in helping customers stay satisfied.

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