A quick “good job” to an employee.

Whenever you “catch” an employee doing something right or exceptionally well, you should make it a habit to to let them know they were doing a good job.

A lot of supervisors and managers underestimate the importance and value of praising employees. The size of the gesture is irrelevant – a simple email or positive tap on the shoulder can mean a lot to an employee. Customer service employees are typically under appreciated, so going just a little bit out of your way to make an employee feel good can make a huge difference. Praising publicly is another good way to encourage employees to do good work. All it takes is a simple email to make an employee feel good.

Letting the employee know they have done a good job will not make them feel good, but also encourage such behavior in the future. If someone is acknowledged for doing something well, chances are they are going to be more motivated to continue doing so in the future.

The idea is to do something to acknowledge good work. Some type of recognition is a lot more than what most employees get. And despite its simplicity, it can end up making a huge difference.

4 Responses to “A quick “good job” to an employee.”

  1. Service Untitled » Nudge employees gently. - customer service and customer service experience blog said:

    Oct 02, 08 at 11:26 pm

    […] of performance. Praise the particular employee each time they reach a performance requirement (see this post). It is a simple thing to do and it can be very effective for employees that are talented, but seem […]

  2. Steven Di Pietro said:

    Oct 06, 08 at 5:41 am

    We all know we should do it, so why don’t we?

    Is it because everyone is too busy with their own jobs? Because the supervisor is embarrassed? Because the work is undervalued?

    All excuses tend to be supervisor centric. The supervisrs need to get out of their own way and think about the someone else.

  3. Service Untitled said:

    Oct 06, 08 at 5:05 pm

    Steven,

    I think your comment is right on! Great points.

  4. Joe and Wanda on Management » Singing People’s Praises said:

    Jan 06, 09 at 3:50 am

    […] Service Untitled […]