Service Untitled

Cheryl’s post yesterday marked an important milestone for Service Untitled – our 1,000th post. I started Service Untitled all the way back in April 2006 (you can see the full archives here) and since then, the blog has grown into a leading blog on customer service and the customer service experience. We’ve published a lot of posts that I am very proud of, including a number of terrific interviews, book reviews, and more.

As I’ve gotten busier, Service Untitled has still grown in other ways. We’ve added other writers, including staff writer Cheryl Hanna (who happens to be my mom as well as a great writer), regular contributors Chip Bell and John Patterson, and a variety of other guest authors. These people have contributed advice and expertise that I may not have from my own experiences through the companies I’ve been involved with as an employee or consultant. One of the main reasons I started Service Untitled was to learn and it’s been a great experience so far. I’ve learned a lot about customer service and have talked to a lot of very interesting people.

We’re looking forward to the next 1,000 posts. Thanks for reading.