Service Untitled

Hello and thanks for visiting Service Untitled.

This blog tries its best to provide its readers with information about customer service and the customer service experience. Most importantly, though, it gives its readers some tips and advice on how to improve both.

Depending on which studies you read and what industry you work in, the importance of customer service ranges from quite important to mission critical. Restaurants are usually graded on two things – food and service. Hotels are regularly judged on their customer service and it is service that sets hotel chains like the Four Seasons and Ritz Carlton apart from Marriott and Hilton. Retail stores like Nordstrom have been successful largely due to their customer service (while stores like Wal-Mart seem to view customer service as a costly and pretty much unnecessary addon). Many technology companies of all shapes and sizes use their customer service as a key selling point and list customer service as a great benefit of using them as opposed to their competition. Regardless, you get the point that having great customer service can make all the difference.

This blog talks about quite a few things. There is be a mix of actual examples and how the involved company could have made the service experience better, tips and advice for improving the customer service experience, examples of companies that have mastered customer service, customer service etiquette tips, and plenty more. Service Untitled is updated several times a week and readers can subscribe at no cost in order to receive the latest updates.

If you have any questions, comments, or suggestions, feel free to send Service Untitled an email at email [at] serviceuntitled [dot] com. You’ll have to replace [at] and [dot] accordingly. Thanks for reading and be sure to add this little blog to your favorites list, your blog’s link list, your RSS reader, or whatever else you wish.

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About the Name:

I am frequently asked what the name Service Untitled means and how it came about. The blog is named such because I couldn’t think of a better name. Due to my disappointing lack of creativity, I named the blog Service Untitled out of pure spite (to whom, I don’t know).

When I explain the etymology of “Service Untitled,” people often become disappointed, hoping the name represents (stands for! defends!) the anonymous service provider, the plight of the consumer, or the untitled service department in an almost undeniably Orwellian organization that is found somewhere on the Fortune 500 list. While I love dystopian literature and the idea of a greater meaning behind the blog’s name certainly makes the blog (and as an extension of that, what I do for a living) seem more glamorous, it simply isn’t the case.
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Other Things:

Highlights of some of the recognitions and awards given to Service Untitled. Do you have an award for Service Untitled? Email us and let us know!