Hello and thanks for visiting Service Untitled.
This blog, though new, will try its best to provide its readers with information about customer service and the customer service experience. Most importantly, though, it will give its readers some tips and advice on how to improve both. Depending on which studies you read and what industry you work in, the importance of customer service ranges from quite important to mission critical. Restaurants are usually graded on two things - food and service. Hotels are regularly judged on their customer service and it is service that sets hotel chains like the Four Seasons and Ritz Carlton apart from Marriott and Hilton. Retail stores like Nordstrom have been successful largely due to their customer service (while stores like Wal-Mart seem to view customer service as a costly and pretty much unnecessary addon). Many technology companies of all shapes and sizes use their customer service as a key selling point and list customer service as a great benefit of using them as opposed to their competition. Regardless, you get the point that having great customer service can make all the difference.
This blog will talk about quite a few things. There’ll be a mix of actual examples and how the involved company could make the service experience better, tips and advice for improving the customer service experience, examples of companies that have mastered customer service, customer service etiquette tips, and plenty more. I expect as the blog goes on, there’ll be more topics relating to customer service and the customer service experience discussed. It’s hard to tell at the moment, but we’ll see soon enough. We’re shooting for regular updates (at least a few times a week) and hope to see you soon.
If you have any questions, comments, or suggestions, feel free to send Service Untitled an email at email [at] serviceuntitled.com [dot] com. You’ll have to replace [at] and [dot] accordingly. Thanks for reading and be sure to add this little blog to your favorites list, your blog’s link list, your RSS reader, or whatever else you wish.
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About the Name:
I am frequently asked what the name Service Untitled means and how it came about. The blog is named such because I couldn’t think of a better name. Due to my disappointing lack of creativity, I named the blog Service Untitled out of pure spite (to whom, I don’t know).
When I explain the etymology of “Service Untitled,” people often become disappointed, hoping the name represents (stands for! defends!) the anonymous service provider, the plight of the consumer, or the untitled service department in an almost undeniably Orwellian organization that is found somewhere on the Fortune 500 list. While I love dystopian literature and the idea of a greater meaning behind the blog’s name certainly makes the blog (and as an extension of that, what I do for a living) seem more glamorous, it simply isn’t the case.
Other Things:
For those of you wondering what it means to be an SOB (like I did when I first heard about it), click here for an explanation. I’m delighted to be given such an award and would like to think Liz at Successful Blog for giving it to me.
This award was given to me by John at bizhack. Inspired by Liz’s SOB Awards, a SLOB is a Startlingly Loquacious and Outstanding Blogger. All the details can be found here.
This award was given to me by Maria at CustomersAreAlways. All the details about the Incredible Hall of Acclaim and the Award Badge can be found here.
The Customer Service Experience of the Week is a a project run by CS - The New Competitive Edge. Thankfully, I have had a few good customer service experiences that I have been able to submit in the past. Details about CSE of the Week can be found here.
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Proudly Affiliated With:
Service Untitled is proudly affiliated with Customer-centric Jobs - a job board for customer-centric companies and employees. If you are looking for a job or are a company seeking employees, Customer-centric Jobs is a great site to check out.
Do you have an award for Service Untitled? Email us and let us know!