Adify Customer Service Experience

I recently joined the Washington Post Blogroll and had a good customer service experience with their advertising partner, Adify. The whole process of entering any sort of advertising arrangement can be quite confusing, especially for people not familiar with all of the terms.

After some questions via email and the phone to the guy at the Washington Post I decided to sign up for the blogroll, which also includes the account at their advertising partner, Adify. I signed in to Adify and was somewhat confused by some of the terms and how to do certain things. The guy at the Washington Post said that my questions were getting a bit beyond his level and said he would have the technical manager from Adify call me.

Sure enough, a few minutes later the lady from Adify called me. She introduced herself and was very nice. I asked my questions and gave her my requests. As I was talking, she was working on fixing it. There was no dead air or anything of that sort, she addressed me by name a few times, knew the answers to all of my questions, and was quite helpful. I was impressed by the company’s customer service.

There was even a little humor (though I don’t think she was kidding) – I asked if she had a direct line and she gave me her BlackBerry number and said “I have it with me at all times.” Talk about dedication!

I still had one thing needed to be done. She told me she would be able to do it, but there was no need for me to stay on the phone while she did it. The lady said it’d take a few minutes, but wasn’t a big deal. I hung up. A few minutes later I got an email from her saying she was on a call, but would be doing it soon. An hour or so later I got an email saying it had been done and sure enough, it was done (correctly).

This experience, much like my experience at Tumi was not phenomenal in the sense that she went way above and beyond, completed some customer service miracle, or anything of the sort. It was a great experience, though, because she did what was expected and did it well. Unfortunately, this isn’t terribly common, which is why experiences like this are such a pleasant surprise.

3 Responses to “Adify Customer Service Experience”

  1. Custserv » Customer Service Experience of the Week by Doug Hanna - The New Competitive Edge said:

    Jan 12, 07 at 4:17 am

    […] Continue reading… […]

  2. Meikah Delid said:

    Jan 12, 07 at 4:42 am

    Hi, Doug! Great customer service experience. Check out CustServ now. 😉 Keep up the good work!

  3. kazakhstan2 said:

    Apr 03, 09 at 6:32 am

    Thanks for taking a few of us.