Comments on: Admit Your Mistakes http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled» Blog Archive » Admitting Mistakes - Part 2 http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/comment-page-1/#comment-954462 Service Untitled» Blog Archive » Admitting Mistakes - Part 2 Wed, 08 Apr 2009 03:07:28 +0000 http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/#comment-954462 [...] of admitting your mistakes, but a quick search revealed I had already written about the topic back in August 2007 (this is what happens when you write a lot of blog posts). There is a different, though - the post [...] [...] of admitting your mistakes, but a quick search revealed I had already written about the topic back in August 2007 (this is what happens when you write a lot of blog posts). There is a different, though – the post [...]

]]> By: Stop the Presses » Blog Archive » The Jungle: Crisis Lessons from Meat Processors http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/comment-page-1/#comment-241452 Stop the Presses » Blog Archive » The Jungle: Crisis Lessons from Meat Processors Wed, 10 Oct 2007 15:25:38 +0000 http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/#comment-241452 [...] Manage the situation: Acknowledge that something went wrong and tell the world about the steps you’re taking to fix the problem. [...] [...] Manage the situation: Acknowledge that something went wrong and tell the world about the steps you’re taking to fix the problem. [...]

]]> By: Service Untitled » How Toyota Messed Up - customer service and customer service experience blog http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/comment-page-1/#comment-226668 Service Untitled » How Toyota Messed Up - customer service and customer service experience blog Tue, 02 Oct 2007 21:07:29 +0000 http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/#comment-226668 [...] It’s about how you handle the mistakes.The road to success is paved with well handled mistakes (a post about that here). You will make mistakes and there will be faulty parts. Anti-freeze will explode, computers will break. It is inevitable. How you deal with those mistakes, though, is what will set you apart from your competition. Technorati tags: Customer Service, Customer Service Experience, Toyota, Car Dealers, Mistakes, Errors « A Positive Experience with Toyota?   [...] [...] It’s about how you handle the mistakes.The road to success is paved with well handled mistakes (a post about that here). You will make mistakes and there will be faulty parts. Anti-freeze will explode, computers will break. It is inevitable. How you deal with those mistakes, though, is what will set you apart from your competition. Technorati tags: Customer Service, Customer Service Experience, Toyota, Car Dealers, Mistakes, Errors « A Positive Experience with Toyota?   [...]

]]> By: Service Untitled http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/comment-page-1/#comment-161386 Service Untitled Wed, 22 Aug 2007 11:02:04 +0000 http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/#comment-161386 He sure did! Another quote I like is "the road to success is paved with well handled mistakes." Thanks Glen. He sure did! Another quote I like is “the road to success is paved with well handled mistakes.” Thanks Glen.

]]> By: Glenn Ross http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/comment-page-1/#comment-160790 Glenn Ross Wed, 22 Aug 2007 02:00:28 +0000 http://www.serviceuntitled.com/admit-your-mistakes/2007/08/16/#comment-160790 Dale Carnegie said it best. "When you're wrong, admit it quickly and emphatically." Great post. Regards, Glenn Dale Carnegie said it best. “When you’re wrong, admit it quickly and emphatically.”

Great post.

Regards,

Glenn

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