Comments on: Admitting Mistakes – Part 2 http://www.serviceuntitled.com/admitting-mistakes-part-2/2009/04/07/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled http://www.serviceuntitled.com/admitting-mistakes-part-2/2009/04/07/comment-page-1/#comment-960071 Service Untitled Wed, 15 Apr 2009 21:54:42 +0000 http://www.serviceuntitled.com/?p=1015#comment-960071 Thanks for your comments! Being completely honest about the situation tends to gain a lot of respect. It seems a bit counterintuitive until you actually do it once or twice, but once you do it, you tend to see that just admitting what happened is usually the best course of action. Thanks for your comments!

Being completely honest about the situation tends to gain a lot of respect. It seems a bit counterintuitive until you actually do it once or twice, but once you do it, you tend to see that just admitting what happened is usually the best course of action.

]]> By: Brian Rodriguez http://www.serviceuntitled.com/admitting-mistakes-part-2/2009/04/07/comment-page-1/#comment-958421 Brian Rodriguez Mon, 13 Apr 2009 22:36:01 +0000 http://www.serviceuntitled.com/?p=1015#comment-958421 I think you make some great points here. A few months back we made a somewhat large mistake with one of our clients, and I started to think of ways I could get ourselves out of it. I finally just realized I needed to tell the truth about the situation. The response I got from the client was unbelievable, and I now have a stronger relationship with my client than I did before the mistake. I really enjoyed your post(s) on the topic. I think you make some great points here. A few months back we made a somewhat large mistake with one of our clients, and I started to think of ways I could get ourselves out of it. I finally just realized I needed to tell the truth about the situation. The response I got from the client was unbelievable, and I now have a stronger relationship with my client than I did before the mistake. I really enjoyed your post(s) on the topic.

]]> By: Adesh Sidhu http://www.serviceuntitled.com/admitting-mistakes-part-2/2009/04/07/comment-page-1/#comment-956304 Adesh Sidhu Fri, 10 Apr 2009 17:22:26 +0000 http://www.serviceuntitled.com/?p=1015#comment-956304 True. Admit your mistake and show commitment to rectify it. And customer will love you for that. True. Admit your mistake and show commitment to rectify it. And customer will love you for that.

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