Comments on: Airline Customer Service http://www.serviceuntitled.com/airline-customer-service/2007/05/30/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Express Lane for 5/30/2007 — on No Turn On Red | Blogging about the retail industry, e-commerce development, social media and how retailers can better connect with their customers http://www.serviceuntitled.com/airline-customer-service/2007/05/30/comment-page-1/#comment-1093508 Express Lane for 5/30/2007 — on No Turn On Red | Blogging about the retail industry, e-commerce development, social media and how retailers can better connect with their customers Wed, 18 Aug 2010 03:39:40 +0000 http://www.serviceuntitled.com/airline-customer-service/2007/05/30/#comment-1093508 [...] While The Airline Hub is reporting on a change in United’s policy on delayed flights, maybe United should take a look at Service Untitled’s thoughts on ways airlines could improve customer service. [...] [...] While The Airline Hub is reporting on a change in United’s policy on delayed flights, maybe United should take a look at Service Untitled’s thoughts on ways airlines could improve customer service. [...]

]]> By: Bill http://www.serviceuntitled.com/airline-customer-service/2007/05/30/comment-page-1/#comment-706777 Bill Thu, 17 Jul 2008 20:41:27 +0000 http://www.serviceuntitled.com/airline-customer-service/2007/05/30/#comment-706777 In this day and age of airline problems... customer service should be KING... when it isn't it sure makes me think about EVER traveling with that airline again. I had a nightmare experience with WestJet in Canada... they didn't care...and you know what I don't care if they survive as an airline now either. I will never fly them again. Details on my blog. In this day and age of airline problems… customer service should be KING… when it isn’t it sure makes me think about EVER traveling with that airline again. I had a nightmare experience with WestJet in Canada… they didn’t care…and you know what I don’t care if they survive as an airline now either. I will never fly them again.

Details on my blog.

]]> By: Service Untitled » Airline Customer Service - Part 1 - customer service and customer service experience blog http://www.serviceuntitled.com/airline-customer-service/2007/05/30/comment-page-1/#comment-75718 Service Untitled » Airline Customer Service - Part 1 - customer service and customer service experience blog Tue, 12 Jun 2007 04:48:53 +0000 http://www.serviceuntitled.com/airline-customer-service/2007/05/30/#comment-75718 [...] While I’m writing this, I am sitting in seat 7C on Frontier Airlines. I’ve already suggested how I think airlines can improve their customer service, so how do these companies actually do? Overall, Frontier Airlines hasn’t been that bad. The staff has been pretty friendly, the seat is okay, and the overall airport experience was as good as it could have been (quick check-in, no security line). Oh, and the plane was on time and clean. Based on this experience, and especially compared to other flying experiences, there isn’t that much to complain about. [...] [...] While I’m writing this, I am sitting in seat 7C on Frontier Airlines. I’ve already suggested how I think airlines can improve their customer service, so how do these companies actually do? Overall, Frontier Airlines hasn’t been that bad. The staff has been pretty friendly, the seat is okay, and the overall airport experience was as good as it could have been (quick check-in, no security line). Oh, and the plane was on time and clean. Based on this experience, and especially compared to other flying experiences, there isn’t that much to complain about. [...]

]]> By: Express Lane for 5/30/2007 | noturnonred.org - thoughts on the retail industry, visual merchandising, customer service, and good design http://www.serviceuntitled.com/airline-customer-service/2007/05/30/comment-page-1/#comment-60229 Express Lane for 5/30/2007 | noturnonred.org - thoughts on the retail industry, visual merchandising, customer service, and good design Thu, 31 May 2007 04:05:38 +0000 http://www.serviceuntitled.com/airline-customer-service/2007/05/30/#comment-60229 [...] service, return policies, nordstrom, kohls, airline industry, united airlines Permalink & Trackback RelatedPosts: [...] [...] service, return policies, nordstrom, kohls, airline industry, united airlines Permalink & Trackback RelatedPosts: [...]

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