http://www.serviceuntitled.com/an-integrated-system/2008/03/07/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/an-integrated-system/2008/03/07/comment-page-1/#comment-497644 Shane Steinbeck Thu, 20 Mar 2008 00:28:36 +0000 http://www.serviceuntitled.com/an-integrated-system/2008/03/07/#comment-497644 Too bad HP support can't seem to get a newer all-in-one duplexing inkjet to <a href="http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1177916" rel="nofollow">not truncate pages.</a> Maybe they need to take more time to read through their own forums and address issues that are obviously negatively affecting their customers. After trying all the usual tricks to fix the problem, I found that post via Google. At least now I know not to waste 6 hours on the phone with level 1 tech support to find out there is no fix available. Integrate the user/customer knowledge to your "official" knowledgebase. Too bad HP support can’t seem to get a newer all-in-one duplexing inkjet to not truncate pages. Maybe they need to take more time to read through their own forums and address issues that are obviously negatively affecting their customers. After trying all the usual tricks to fix the problem, I found that post via Google. At least now I know not to waste 6 hours on the phone with level 1 tech support to find out there is no fix available. Integrate the user/customer knowledge to your “official” knowledgebase.

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