Comments on: An Old Dog Learns a New Trick: How to Drive Phone Leads from Your Web Site http://www.serviceuntitled.com/an-old-dog-learns-a-new-trick-how-to-drive-phone-leads-from-your-web-site/2006/09/05/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled » Cutting back on phone support. - customer service and customer service experience blog http://www.serviceuntitled.com/an-old-dog-learns-a-new-trick-how-to-drive-phone-leads-from-your-web-site/2006/09/05/comment-page-1/#comment-6414 Service Untitled » Cutting back on phone support. - customer service and customer service experience blog Thu, 08 Feb 2007 16:28:00 +0000 http://www.serviceuntitled.com/an-old-dog-learns-a-new-trick-how-to-drive-phone-leads-from-your-web-site/2006/09/05/#comment-6414 [...] Offer call backs. Call backs have a lot advantages. Some of them are discussed here in a guest writer post on Service Untitled. They allow a little bit of pre-screening for calls, save money, and are easier to limit. [...] [...] Offer call backs. Call backs have a lot advantages. Some of them are discussed here in a guest writer post on Service Untitled. They allow a little bit of pre-screening for calls, save money, and are easier to limit. [...]

]]> By: Service Untitled » Customer Service Profiles: Amazon.com, Printing for Less, and Starbucks http://www.serviceuntitled.com/an-old-dog-learns-a-new-trick-how-to-drive-phone-leads-from-your-web-site/2006/09/05/comment-page-1/#comment-569 Service Untitled » Customer Service Profiles: Amazon.com, Printing for Less, and Starbucks Fri, 08 Sep 2006 16:12:58 +0000 http://www.serviceuntitled.com/an-old-dog-learns-a-new-trick-how-to-drive-phone-leads-from-your-web-site/2006/09/05/#comment-569 [...] A downside to Amazon is that it is very difficult to find their phone number. Not too long ago they added a click-to-call button on their customer service page (which works). Their system almost always work (which is very important) and Amazon very rarely messed up. [...] [...] A downside to Amazon is that it is very difficult to find their phone number. Not too long ago they added a click-to-call button on their customer service page (which works). Their system almost always work (which is very important) and Amazon very rarely messed up. [...]

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