http://www.serviceuntitled.com/andrew-field-of-printingforlesscom-part-4/2007/04/13/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/andrew-field-of-printingforlesscom-part-4/2007/04/13/comment-page-1/#comment-467875 david Wed, 05 Mar 2008 12:36:41 +0000 http://www.serviceuntitled.com/andrew-field-of-printingforlesscom-part-4/2007/04/13/#comment-467875 I live in the neighborhood and love how nice the company looks. Right next to the Yellowstone Truck Stop and The Bagel Shop. Keep those paper pallets coming! Someday I can build a windfence!! I live in the neighborhood and love how nice the company looks. Right next to the Yellowstone Truck Stop and The Bagel Shop. Keep those paper pallets coming! Someday I can build a windfence!!

]]> http://www.serviceuntitled.com/andrew-field-of-printingforlesscom-part-4/2007/04/13/comment-page-1/#comment-34153 Service Untitled » So what’s Dell doing? - customer service and customer service experience blog Tue, 08 May 2007 11:39:17 +0000 http://www.serviceuntitled.com/andrew-field-of-printingforlesscom-part-4/2007/04/13/#comment-34153 [...] Team structure coming eventually. Dell is considering a team based structure (similar to the ones employed at Printing For Less and Rackspace). They want it so that a customer can deal with the same group of people instead of a whole bunch of relatively random call center agents. This, to me, was the biggest piece of news and quite interesting. [...] [...] Team structure coming eventually. Dell is considering a team based structure (similar to the ones employed at Printing For Less and Rackspace). They want it so that a customer can deal with the same group of people instead of a whole bunch of relatively random call center agents. This, to me, was the biggest piece of news and quite interesting. [...]

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