http://www.serviceuntitled.com/be-insistent/2007/01/25/ The blog about customer service and the customer service experience. Fri, 19 Mar 2010 19:09:03 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.serviceuntitled.com/be-insistent/2007/01/25/comment-page-1/#comment-5694 KermitFan Fri, 26 Jan 2007 21:52:50 +0000 http://www.serviceuntitled.com/be-insistent/2007/01/25/#comment-5694 I am also impressed by your story of the waitress & the clams. It is nice to know that there are still people out there that care about the customer experience -- especially in a restaurant setting. In fact, last week, I had a great customer experience at <a href="http://www.bucadibeppo.com/" rel="nofollow">Bucca di Beppo</a>. I was in charge of dinner for ~18 of my coworkers and had been coordinating with the waiter on which food to serve, etc. I was particularly looking forward to the eggplant parmesean, and made sure that there was room on my plate for this dish. However, the eggplant never made it down to my side of the table. In fact, it never made it to the table. I was disappointed, but took it in stride. When the bill came (sans the eggplant as well), my fabulous waiter informed me that he had a special to go box prepared for me. Talk about good customer service -- he sent me home with a special batch of eggplant parm and a smile on my face. All because he was <i>insistent</i> in his service. I am also impressed by your story of the waitress & the clams. It is nice to know that there are still people out there that care about the customer experience — especially in a restaurant setting. In fact, last week, I had a great customer experience at Bucca di Beppo. I was in charge of dinner for ~18 of my coworkers and had been coordinating with the waiter on which food to serve, etc. I was particularly looking forward to the eggplant parmesean, and made sure that there was room on my plate for this dish. However, the eggplant never made it down to my side of the table. In fact, it never made it to the table. I was disappointed, but took it in stride. When the bill came (sans the eggplant as well), my fabulous waiter informed me that he had a special to go box prepared for me. Talk about good customer service — he sent me home with a special batch of eggplant parm and a smile on my face. All because he was insistent in his service.

]]> http://www.serviceuntitled.com/be-insistent/2007/01/25/comment-page-1/#comment-5666 Meikah Delid Fri, 26 Jan 2007 08:45:00 +0000 http://www.serviceuntitled.com/be-insistent/2007/01/25/#comment-5666 I'm impressed with the waitress, too. I say, she' very perceptive of her customers' feelings. This very well qualifies for the CSE of the Week, too. I will add this to your T-Mobile experience, Doug. You're on on Feb.2, ok? :) Keep at it! I’m impressed with the waitress, too. I say, she’ very perceptive of her customers’ feelings. This very well qualifies for the CSE of the Week, too. I will add this to your T-Mobile experience, Doug. You’re on on Feb.2, ok? Keep at it!

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