Comments on: Book Review: How to Talk to Customers http://www.serviceuntitled.com/book-review-how-to-talk-to-customers/2007/04/29/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Book Review: How to Talk to Customers &raquo Customers Rock! http://www.serviceuntitled.com/book-review-how-to-talk-to-customers/2007/04/29/comment-page-1/#comment-772958 Book Review: How to Talk to Customers &raquo Customers Rock! Sat, 30 Aug 2008 19:32:40 +0000 http://www.serviceuntitled.com/book-review-how-to-talk-to-customers/2007/04/29/#comment-772958 [...] my readers.  Many of you have probably read the other reviews from great bloggers such as Maria, ServiceUntitled, Drew, CB, and Phil; here is my [...] [...] my readers.  Many of you have probably read the other reviews from great bloggers such as Maria, ServiceUntitled, Drew, CB, and Phil; here is my [...]

]]> By: Book Review: How to Talk to Customers « Customers Rock! http://www.serviceuntitled.com/book-review-how-to-talk-to-customers/2007/04/29/comment-page-1/#comment-77950 Book Review: How to Talk to Customers « Customers Rock! Thu, 14 Jun 2007 22:05:13 +0000 http://www.serviceuntitled.com/book-review-how-to-talk-to-customers/2007/04/29/#comment-77950 [...] Posted by Becky Carroll on June 14th, 2007 I was sent a copy of the book How to Talk to Customers by Diane Berenbaum and Tom Larkin, and I would like to share my impressions with you, my readers.  Many of you have probably read the other reviews from great bloggers such as Maria, ServiceUntitled, Drew, CB, and Phil; here is my take!  [...] [...] Posted by Becky Carroll on June 14th, 2007 I was sent a copy of the book How to Talk to Customers by Diane Berenbaum and Tom Larkin, and I would like to share my impressions with you, my readers.  Many of you have probably read the other reviews from great bloggers such as Maria, ServiceUntitled, Drew, CB, and Phil; here is my take!  [...]

]]> By: Service Untitled » Exclusive Download: How to Talk to Customers Chapter - customer service and customer service experience blog http://www.serviceuntitled.com/book-review-how-to-talk-to-customers/2007/04/29/comment-page-1/#comment-31587 Service Untitled » Exclusive Download: How to Talk to Customers Chapter - customer service and customer service experience blog Thu, 03 May 2007 13:23:00 +0000 http://www.serviceuntitled.com/book-review-how-to-talk-to-customers/2007/04/29/#comment-31587 [...] Earlier this week I reviewed How to Talk to Customers by Diane Berenbaum and Tom Larkin. The book was a good read and I said so in my review. In addition to the two great tips that Tom gave me while we chatted (use your last name in greetings and ask for permission to ask questions), Tom agreed to send me the chapter of the book that had the “33 Points” that I liked so much. [...] [...] Earlier this week I reviewed How to Talk to Customers by Diane Berenbaum and Tom Larkin. The book was a good read and I said so in my review. In addition to the two great tips that Tom gave me while we chatted (use your last name in greetings and ask for permission to ask questions), Tom agreed to send me the chapter of the book that had the “33 Points” that I liked so much. [...]

]]> By: Brian Keith http://www.serviceuntitled.com/book-review-how-to-talk-to-customers/2007/04/29/comment-page-1/#comment-30944 Brian Keith Tue, 01 May 2007 21:32:44 +0000 http://www.serviceuntitled.com/book-review-how-to-talk-to-customers/2007/04/29/#comment-30944 I also got this book to review- how did they approach you? Brian I also got this book to review- how did they approach you?

Brian

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