Service Untitled

I got an email earlier this week telling me that Service Untitled had been recognized as one of the top 10 call center websites of 2009. Service Untitled was listed as number one on the list and I’m honored to see that Service Untitled was included and referred to as one of the author’s “real finds of the year”.

I’m also glad to see that my friend Tom Vander Well from QAQNA made the list, along with eight other interesting sites and blogs.

In other news, I upgraded Service Untitled to the latest version of WordPress (2.8) earlier today. Everything appears to be working fine, but if you notice any problems or oddities, please send me a quick email and let me know.

If you’re running WordPress and haven’t upgraded yet, please take the 10 seconds required to do so and get your blog upgraded. There are some nice improvements in 2.8 (new widget interface, speed improvements, one click themes, etc.) that certainly make it a worthy upgrade.

Sorry for the lack of updates!

I’ve been getting ready for WordCamp San Francisco (taking place Saturday, May 30 at the Mission Bay Conference Center at  UCSF). I’m presenting at the conference and also helping to organize some of it.

I’m really looking forward to the event – they have an excellent lineup of speakers (excluding me), a great venue, and a lot of interesting things to learn.

If you’re going to WordCamp SF and see me there, please be sure to say hello!

I’m going to be going to Disney World tomorrow for a little while and I’m looking forward to being apart of and hopefully noticing some of the interesting service and guest experience tricks Disney uses in its many parks. Disney is a very interesting company that written about before and I’m hoping to come back from my short trip with some great post ideas. 

I’ve been to Disney plenty of times before, but I think this is will be my first trip there since I started my blog. The myth that Floridans go to Disney World all the time is not true and I am living proof of that. In fact, I think I my family and I went to Disney World more often when we lived up north than when we lived in Florida (I was quite a bit younger then, but one would still think it’d be the opposite).

Have a great weekend!

For me, the hardest part of blogging is thinking up a topic to write about.

That’s why I’m asking for your ideas on what to write about. Suggest whatever you think is remotely relevant. Customer service, hiring and training, culture, etiquette, etc. are all things I write about on a regular basis, but don’t let feel restricted to those topic areas. Even if I don’t use your exact idea, your suggestion might lead me to think of something else that would be interesting to write about and hopefully to read. 

Please leave your post ideas as a comment to this post or send them to me in a quick email. The people who post submit ideas that I end up using (or end up leading to more ideas) will most certainly get my appreciation and  some link love.

I’m looking forward to seeing your post ideas.

Happy Holidays from Service Untitled! 

Enjoy some time off from work and spend time with friends and loved ones. 

Thanks for your comments, emails, suggestions, and kind words over the past year. Let’s have a great 2009!

Service Untitled has been upgraded to WordPress 2.7. I’ve gone over the site pretty thoroughly and it looks like everything is okay, but if you do notice anything wrong, please feel free to post a comment or send me an email.

Instead of my usual post on Service Untitled today, I’m blogging on the Rackspace company blog today.

The post is about my experience judging for The Fanati Award (the award they give to one of their customers that provides exceptional service) and what impressed me about the organization that ended up winning the award.

Just a little customer service Lolcat humor for your weekend.

I doubt all of my readers will find this to be funny, but I’m sure some will.

Don’t worry, though, these won’t be posted very frequently (the frequency of Lolcast postings to date is about once every two years).

Both photos from the very funny I Can Has Cheezburger.