http://www.serviceuntitled.com/christoph-guttentag-from-duke-university-part-2-of-4/2008/05/15/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/christoph-guttentag-from-duke-university-part-2-of-4/2008/05/15/comment-page-1/#comment-618913 Service Untitled » Christoph Guttentag from Duke University - customer service and customer service experience blog Thu, 22 May 2008 20:38:02 +0000 http://www.serviceuntitled.com/christoph-guttentag-from-duke-university-part-2-of-4/2008/05/15/#comment-618913 [...] Parts of this Interview: Part 2, Part 3, and Part [...] [...] Parts of this Interview: Part 2, Part 3, and Part [...]

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