http://www.serviceuntitled.com/christoph-guttentag-from-duke-university/2008/05/13/ The blog about customer service and the customer service experience. Tue, 16 Mar 2010 19:31:02 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.serviceuntitled.com/christoph-guttentag-from-duke-university/2008/05/13/comment-page-1/#comment-618920 Service Untitled » Christoph Guttentag from Duke - Part 4 of 4 - customer service and customer service experience blog Thu, 22 May 2008 20:41:54 +0000 http://www.serviceuntitled.com/christoph-guttentag-from-duke-university/2008/05/13/#comment-618920 [...] of this portion of the interview, click “more.” Other parts of the interview include part 1, part 2, and part [...] [...] of this portion of the interview, click “more.” Other parts of the interview include part 1, part 2, and part [...]

]]> http://www.serviceuntitled.com/christoph-guttentag-from-duke-university/2008/05/13/comment-page-1/#comment-605528 Service Untitled » Christoph Guttentag from Duke University - Part 2 of 4 - customer service and customer service experience blog Thu, 15 May 2008 17:48:17 +0000 http://www.serviceuntitled.com/christoph-guttentag-from-duke-university/2008/05/13/#comment-605528 [...] Click the link to read on. Part one of the interview is available here. [...] [...] Click the link to read on. Part one of the interview is available here. [...]

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