Comments on: Comcast Customer Service http://www.serviceuntitled.com/comcast-customer-service/2008/01/25/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Guy Linn http://www.serviceuntitled.com/comcast-customer-service/2008/01/25/comment-page-1/#comment-1080667 Guy Linn Wed, 19 May 2010 17:29:05 +0000 http://www.serviceuntitled.com/comcast-customer-service/2008/01/26/#comment-1080667 Comcast is the worst customer service experience I have had including dealing with Verizon. Their agents are polite but uninformed I have gotten wrong information from everyone I talk with including what can and cannot be done in their office in Reston Va. It is pathetic. Comcast is the worst customer service experience I have had including dealing with Verizon. Their agents are polite but uninformed I have gotten wrong information from everyone I talk with including what can and cannot be done in their office in Reston Va. It is pathetic.

]]> By: Karolyn Pierson http://www.serviceuntitled.com/comcast-customer-service/2008/01/25/comment-page-1/#comment-1074426 Karolyn Pierson Fri, 02 Apr 2010 13:28:52 +0000 http://www.serviceuntitled.com/comcast-customer-service/2008/01/26/#comment-1074426 After going through a terrible billing experience with Comcast, for which, they admitted they were at fault, my email addresses, all ----Yep all gone. I feel like I have been violated. How can they have so much power and absolutely no concern for their customer. Long story -short, starting last Oct. couldn't get them to change the charge when we went from bundled to dropping the land line when the bundled billing rate expired. They kept billing us for all services yet the phone had been turned off, after 2 months, we asked and they did stop electronic payment, calls went in to la la land, made personal visits to service centers and were told they wouldn't even consider a dispute unless the bill was paid, which we did once and it had NO results. After receiving a bill for $501 which also contained a disconnect notice, and a week's worth of trying to be heard, told them to get their STUFF out. I can't believe this. Something needs to be done, as I am hearing this from all over. Friends, senior patients, etc. Yesterday, finally, talked with a lovely lady who did resove the case, $300+ credit, aplogies etc. Email is not retrievable and I am not savy enough to have transfered to another file. Another pathetic apology. Doesn't feel good!!!! After going through a terrible billing experience with Comcast, for which, they admitted they were at fault, my email addresses, all —-Yep all gone. I feel like I have been violated. How can they have so much power and absolutely no concern for their customer. Long story -short, starting last Oct. couldn’t get them to change the charge when we went from bundled to dropping the land line when the bundled billing rate expired. They kept billing us for all services yet the phone had been turned off, after 2 months, we asked and they did stop electronic payment, calls went in to la la land, made personal visits to service centers and were told they wouldn’t even consider a dispute unless the bill was paid, which we did once and it had NO results. After receiving a bill for $501 which also contained a disconnect notice, and a week’s worth of trying to be heard, told them to get their STUFF out. I can’t believe this. Something needs to be done, as I am hearing this from all over. Friends, senior patients, etc. Yesterday, finally, talked with a lovely lady who did resove the case, $300+ credit, aplogies etc. Email is not retrievable and I am not savy enough to have transfered to another file. Another pathetic apology. Doesn’t feel good!!!!

]]> By: Inmate Telephone Service http://www.serviceuntitled.com/comcast-customer-service/2008/01/25/comment-page-1/#comment-1045761 Inmate Telephone Service Sun, 15 Nov 2009 09:04:43 +0000 http://www.serviceuntitled.com/comcast-customer-service/2008/01/26/#comment-1045761 These guys need to start getting their act together. There needs to be more competition so we can punish them by moving to a competitor. This is just not right. These guys need to start getting their act together. There needs to be more competition so we can punish them by moving to a competitor. This is just not right.

]]> By: Mark http://www.serviceuntitled.com/comcast-customer-service/2008/01/25/comment-page-1/#comment-769697 Mark Wed, 27 Aug 2008 18:21:24 +0000 http://www.serviceuntitled.com/comcast-customer-service/2008/01/26/#comment-769697 I have been desperately trying to get my Insight email migrated over to my comcast email. comcast shut down my insight account without my knowledge and now I cannot access any of my old emails or new. It started with the first chat call on comcasts help center. At first they seemed to very helpful guaruanteeing my problem will be fixed in 24 hours. Needless to say that did not happen. I contacted comcast chat/help line no less than 10 times each time my problem was escalated to high priority. I was guaruanteed that some one would call me and it would be fixed. Still no call and no fix. I was even given a special phone number to call where I could get even faster results, the phone number was disconnected. I have tried to talk with supervisors, sent emails, called my local comcast all with no success. They have a great system, the system is designed to wear you out and never get to anyone of higher authority. There appears that no one is responsible running the show. It appears the inmates are running the show. I just cannot believe that a CEO would want to run their company this way. This is a real crime and I still have not recieved my phone call. I have been desperately trying to get my Insight email migrated over to my comcast email. comcast shut down my insight account without my knowledge and now I cannot access any of my old emails or new.

It started with the first chat call on comcasts help center. At first they seemed to very helpful guaruanteeing my problem will be fixed in 24 hours. Needless to say that did not happen.

I contacted comcast chat/help line no less than 10 times each time my problem was escalated to high priority. I was guaruanteed that some one would call me and it would be fixed. Still no call and no fix. I was even given a special phone number to call where I could get even faster results, the phone number was disconnected.

I have tried to talk with supervisors, sent emails, called my local comcast all with no success. They have a great system, the system is designed to wear you out and never get to anyone of higher authority. There appears that no one is responsible running the show. It appears the inmates are running the show. I just cannot believe that a CEO would want to run their company this way. This is a real crime and I still have not recieved my phone call.

]]> By: Fern Robin http://www.serviceuntitled.com/comcast-customer-service/2008/01/25/comment-page-1/#comment-662794 Fern Robin Fri, 20 Jun 2008 14:25:49 +0000 http://www.serviceuntitled.com/comcast-customer-service/2008/01/26/#comment-662794 Comcast regularly cancels customers' scheduled service calls, in my experience and the experiences of many others I know. They use the "pre-call" as their excuse: if you don't answer your phone quickly enough, they say no one is home and the techs don't bother to show up. Never mind that I had called them twice to confirm the service, once just one hour before they called (the number I told them NOT to call). I believe they don't have enough techs to service all their customers, and this is one oft he tactics they use to avoid making service calls. This way they can blame it on the customer! Read my blog, I'll be posting a petition: http://comcastservicecalls.blogspot.com/ Comcast regularly cancels customers’ scheduled service calls, in my experience and the experiences of many others I know. They use the “pre-call” as their excuse: if you don’t answer your phone quickly enough, they say no one is home and the techs don’t bother to show up. Never mind that I had called them twice to confirm the service, once just one hour before they called (the number I told them NOT to call). I believe they don’t have enough techs to service all their customers, and this is one oft he tactics they use to avoid making service calls. This way they can blame it on the customer! Read my blog, I’ll be posting a petition:
http://comcastservicecalls.blogspot.com/

]]> By: John Stein http://www.serviceuntitled.com/comcast-customer-service/2008/01/25/comment-page-1/#comment-638129 John Stein Fri, 30 May 2008 14:40:19 +0000 http://www.serviceuntitled.com/comcast-customer-service/2008/01/26/#comment-638129 Folks, Comcast is like Walmart, Exxon, Entergy and many big big companies who simply do not give a damm about their customers. My best friend works for Comcast and is wanting to quit, he says they are terrible and their call centers are over-run by minorities, he has heard F the white Mother-??????. He has seen people fax items to verify items or billing issues and the forms never left the fax machine and at the end of the day went in the garbage. These are horrible people, my suggestion is cancel and if you can't live without 120 channels call dish network... Folks, Comcast is like Walmart, Exxon, Entergy and many big big companies who simply do not give a damm about their customers. My best friend works for Comcast and is wanting to quit, he says they are terrible and their call centers are over-run by minorities, he has heard F the white Mother-??????. He has seen people fax items to verify items or billing issues and the forms never left the fax machine and at the end of the day went in the garbage. These are horrible people, my suggestion is cancel and if you can’t live without 120 channels call dish network…

]]> By: Ross Carver http://www.serviceuntitled.com/comcast-customer-service/2008/01/25/comment-page-1/#comment-587498 Ross Carver Sun, 04 May 2008 13:11:49 +0000 http://www.serviceuntitled.com/comcast-customer-service/2008/01/26/#comment-587498 For 2 years I lived with DSL and DirecTV - waiting the day when I could move to a cable wired building. It finally happened two weeks ago, and I'm sorry to say I've lost all the enthusiasm as it took 5 phone calls, two service calls, a $98 billing error, a trip to the comcast office to get a new cable box when the other one stopped functioning after 2 days, 2 weeks to port my phone number from Verizon and a final call this morning to have them turn my DVR service back on after my wife tried to correct the billing error (which they said we'd need to call in with a voucher code since customer service people are only authorized to correct errors $50 or less) and they turned off all our DVR service instead of just the double billed one!. To top it all off - the customer service "personally garuanteed" our number to port on Friday - it finally ported the following Thursday. We had one customer service person who tried to schedule a service call on Friday night at 8pm to port the number - something each of the 4 other people said was done remotely. Clearly there are serious issues - its a shame now that I dread each week wondering whether I'm going to be overcharged, or have my service turned off and miss my favorite show, or if my telephone will still be working. For 2 years I lived with DSL and DirecTV – waiting the day when I could move to a cable wired building. It finally happened two weeks ago, and I’m sorry to say I’ve lost all the enthusiasm as it took 5 phone calls, two service calls, a $98 billing error, a trip to the comcast office to get a new cable box when the other one stopped functioning after 2 days, 2 weeks to port my phone number from Verizon and a final call this morning to have them turn my DVR service back on after my wife tried to correct the billing error (which they said we’d need to call in with a voucher code since customer service people are only authorized to correct errors $50 or less) and they turned off all our DVR service instead of just the double billed one!.

To top it all off – the customer service “personally garuanteed” our number to port on Friday – it finally ported the following Thursday. We had one customer service person who tried to schedule a service call on Friday night at 8pm to port the number – something each of the 4 other people said was done remotely.

Clearly there are serious issues – its a shame now that I dread each week wondering whether I’m going to be overcharged, or have my service turned off and miss my favorite show, or if my telephone will still be working.

]]> By: Michael W Burgess http://www.serviceuntitled.com/comcast-customer-service/2008/01/25/comment-page-1/#comment-454081 Michael W Burgess Wed, 27 Feb 2008 15:54:25 +0000 http://www.serviceuntitled.com/comcast-customer-service/2008/01/26/#comment-454081 All the people @ Comcast, Per my case, You have done the best to help with my billing problums & Servise,You have helped me with my Phone,TV & Modem hookups. Just wanted to say Thank You. Also there is a lady in the billing dept,Named Jacky ext#-(3212), But i can not get to her on the phone so please let her know that she did a wonderful job. (She is one of reasons why i am still @ comcast). By helping people and not looking down at them thats one of the Reasons people will stay Comcast,Not just the(MONEY).Its the employes like the one that helped me that go`s a long way.(I know it will not work with everyone. It did work for me). Thank you all,(PS- Give her a raise). Michael W Burgess. All the people @ Comcast,
Per my case, You have done the best to help with my billing problums & Servise,You have helped me with my Phone,TV & Modem hookups.
Just wanted to say Thank You.
Also there is a lady in the billing dept,Named Jacky ext#-(3212), But i can not get to her on the phone so please let her know that she did a wonderful job.
(She is one of reasons why i am still @ comcast).
By helping people and not looking down at them thats one of the Reasons people will stay Comcast,Not just the(MONEY).Its the employes like the one that helped me that go`s a long way.(I know it will not work with everyone.
It did work for me).
Thank you all,(PS- Give her a raise).
Michael W Burgess.

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