http://www.serviceuntitled.com/comment-and-win/2007/11/13/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/comment-and-win/2007/11/13/comment-page-1/#comment-301594 Cheryl Wed, 14 Nov 2007 15:51:02 +0000 http://www.serviceuntitled.com/comment-and-win/2007/11/13/#comment-301594 I agree...it's the "little" things you do to support your customers, that goes a long way in customer satisfaction. I agree…it’s the “little” things you do to support your customers, that goes a long way in customer satisfaction.

]]> http://www.serviceuntitled.com/comment-and-win/2007/11/13/comment-page-1/#comment-301580 Tim Proctor Wed, 14 Nov 2007 15:26:56 +0000 http://www.serviceuntitled.com/comment-and-win/2007/11/13/#comment-301580 Interesting article. Their approach is one that should keep customers at ease. Being a person that knows nothing about the inside of my pc, I feel uncomfortable calling one of the big box "Squads" to help. I also think that in many service industries, the service is inconsistent. Especially when dealing with technical support staff. Many of them have trouble communicating, but are hired because of theri technical skills. Sounds like Support Soft will be worth trying. Thanks Interesting article. Their approach is one that should keep customers at ease. Being a person that knows nothing about the inside of my pc, I feel uncomfortable calling one of the big box “Squads” to help. I also think that in many service industries, the service is inconsistent. Especially when dealing with technical support staff. Many of them have trouble communicating, but are hired because of theri technical skills. Sounds like Support Soft will be worth trying. Thanks

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