Comments on: Customer Service at Restaurants http://www.serviceuntitled.com/customer-service-at-restaurants/2006/07/14/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Benjamin http://www.serviceuntitled.com/customer-service-at-restaurants/2006/07/14/comment-page-1/#comment-1215910 Benjamin Sat, 26 Nov 2011 06:41:35 +0000 http://www.serviceuntitled.com/index.php/2006/07/14/customer-service-at-restaurants/#comment-1215910 I know that your customer is always right, but why do some people take that to be a joke I know that your customer is always right, but why do some people take that to be a joke

]]> By: corey http://www.serviceuntitled.com/customer-service-at-restaurants/2006/07/14/comment-page-1/#comment-1208997 corey Fri, 11 Nov 2011 08:59:43 +0000 http://www.serviceuntitled.com/index.php/2006/07/14/customer-service-at-restaurants/#comment-1208997 Lets play Find The Typo...lol The front desk (hostess table, whatever it is called) should have a phone, but it should only ring in the management needs something, if the central reservation office has to check something, etc. Lets play Find The Typo…lol

The front desk (hostess table, whatever it is called) should have a phone, but it should only ring in the management needs something, if the central reservation office has to check something, etc.

]]> By: Service Untitled » Engaging Customers In Action: Recognizing Them - customer service and customer service experience blog http://www.serviceuntitled.com/customer-service-at-restaurants/2006/07/14/comment-page-1/#comment-573154 Service Untitled » Engaging Customers In Action: Recognizing Them - customer service and customer service experience blog Sat, 26 Apr 2008 10:46:35 +0000 http://www.serviceuntitled.com/index.php/2006/07/14/customer-service-at-restaurants/#comment-573154 [...] For more on restaurants and customer service, check out this post that I wrote back in July of 2006 (though it’s still quite relevant). I apologize for not posting yesterday - I did not get home until pretty late and didn’t have a chance to write up a post for the day. [...] [...] For more on restaurants and customer service, check out this post that I wrote back in July of 2006 (though it’s still quite relevant). I apologize for not posting yesterday – I did not get home until pretty late and didn’t have a chance to write up a post for the day. [...]

]]> By: Service Untitled » Fire Your Customers! - Part 1 of 3 - customer service and customer service experience blog http://www.serviceuntitled.com/customer-service-at-restaurants/2006/07/14/comment-page-1/#comment-103333 Service Untitled » Fire Your Customers! - Part 1 of 3 - customer service and customer service experience blog Tue, 10 Jul 2007 15:26:37 +0000 http://www.serviceuntitled.com/index.php/2006/07/14/customer-service-at-restaurants/#comment-103333 [...] Danny Meyer of Union Square Hospitality Group (talked about here) believes in something he calls Enlightened Hospitality. It is quite similar to Homestead’s Creed, but prioritizes slightly differently: [...] [...] Danny Meyer of Union Square Hospitality Group (talked about here) believes in something he calls Enlightened Hospitality. It is quite similar to Homestead’s Creed, but prioritizes slightly differently: [...]

]]> By: Tom Vander Well http://www.serviceuntitled.com/customer-service-at-restaurants/2006/07/14/comment-page-1/#comment-246 Tom Vander Well Thu, 20 Jul 2006 20:21:28 +0000 http://www.serviceuntitled.com/index.php/2006/07/14/customer-service-at-restaurants/#comment-246 Great points, Doug. You are so right about moving the phones. I've never understood why a potential customer interrupting on the phone gets preferential service to the real customer standing right there. Great points, Doug. You are so right about moving the phones. I’ve never understood why a potential customer interrupting on the phone gets preferential service to the real customer standing right there.

]]> By: Starbucker http://www.serviceuntitled.com/customer-service-at-restaurants/2006/07/14/comment-page-1/#comment-220 Starbucker Sat, 15 Jul 2006 14:55:48 +0000 http://www.serviceuntitled.com/index.php/2006/07/14/customer-service-at-restaurants/#comment-220 Love the correlation between the job application and customer service - it would be very interesting to test that one more widely. This is an interesting topic, because we all experience it nearly every day, plus it's not a lot different from any other service related business, so the principles can be easily "exported". Have at it! All the best. Love the correlation between the job application and customer service – it would be very interesting to test that one more widely. This is an interesting topic, because we all experience it nearly every day, plus it’s not a lot different from any other service related business, so the principles can be easily “exported”. Have at it! All the best.

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