Comments on: Customer Service at Tumi http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Lori http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/comment-page-1/#comment-1157416 Lori Mon, 13 Jun 2011 22:39:56 +0000 http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/#comment-1157416 I recently sent a Tumi ballistic work bag to Tumi for repair. The bottom material had begun the ravel apart and I had hoped that Tumi would stand behind their item and fix it as other manufacturers do. They called me about the repair and told me the age of the bag and the use would not make it part of the warranty process and it would cost me $143.00 to repair the defective ballistic fabric. The bag was used lightly and has not been abused. The original hole was approximatley three inches in length. The bag was returned to me with a hole now about five inches long and about an inch further shredded. After owning multiple Tumi bags and actually a brown version of this work bag, it makes me wonder if it wise to deal with this manufacturer in the future much less ask them to warranty their products. I recently sent a Tumi ballistic work bag to Tumi for repair. The bottom material had begun the ravel apart and I had hoped that Tumi would stand behind their item and fix it as other manufacturers do.
They called me about the repair and told me the age of the bag and the use would not make it part of the warranty process and it would cost me $143.00 to repair the defective ballistic fabric.
The bag was used lightly and has not been abused. The original hole was approximatley three inches in length. The bag was returned to me with a hole now about five inches long and about an inch further shredded.
After owning multiple Tumi bags and actually a brown version of this work bag, it makes me wonder if it wise to deal with this manufacturer in the future much less ask them to warranty their products.

]]> By: fhaughey http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/comment-page-1/#comment-763677 fhaughey Thu, 21 Aug 2008 12:52:04 +0000 http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/#comment-763677 I need an 800 phone number. I need to call for handle repair. I love my tumi! It has made many a journey with me but the base of my handle cracked and needs repair. I need a phone number to call or an address to send my Tumi to be repaired. I need an 800 phone number. I need to call for handle repair. I love my tumi! It has made many a journey with me but the base of my handle cracked and needs repair. I need a phone number to call or an address to send my Tumi to be repaired.

]]> By: Michael Yarbrough http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/comment-page-1/#comment-7252 Michael Yarbrough Tue, 20 Feb 2007 01:48:51 +0000 http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/#comment-7252 I bought a Tumi suitcase several years ago. The saleperson said that it was worth the price because if anything goes wrong with it Tumi would repair it. I recently had the retractable pull handle break (no abuse to the product) and I sent the suitcase in (at my cost) for repairs. They sent me a message that none of the repairs were covered by the warranty. The admitted that there was no abuse of the product - just normal wear and tear. Yet they still charged me full price for the repair and even charged me to have it sent back to me. In light of the representations made at the time of purchase and the way in which Tumi touts and sells its products I considered this a breach of its promises to me. I contacted a Tumi supervisor about this and got no satisfaction. I wrote Tumi and they failed to even return my message. Stay away from this overpriced product! I bought a Tumi suitcase several years ago. The saleperson said that it was worth the price because if anything goes wrong with it Tumi would repair it. I recently had the retractable pull handle break (no abuse to the product) and I sent the suitcase in (at my cost) for repairs. They sent me a message that none of the repairs were covered by the warranty. The admitted that there was no abuse of the product – just normal wear and tear. Yet they still charged me full price for the repair and even charged me to have it sent back to me. In light of the representations made at the time of purchase and the way in which Tumi touts and sells its products I considered this a breach of its promises to me. I contacted a Tumi supervisor about this and got no satisfaction. I wrote Tumi and they failed to even return my message. Stay away from this overpriced product!

]]> By: TheRunwayScoop http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/comment-page-1/#comment-4932 TheRunwayScoop Thu, 18 Jan 2007 00:28:50 +0000 http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/#comment-4932 <strong>David Chu Signs On With Tumi...</strong> I personally don’t own any Tumi bags, but when I worked in the Nordstrom handbag department, I sold quite a few of their travel bags and luggage.  What I can say for their bags is that they are very well made and are very durable.... David Chu Signs On With Tumi…

I personally don’t own any Tumi bags, but when I worked in the Nordstrom handbag department, I sold quite a few of their travel bags and luggage.  What I can say for their bags is that they are very well made and are very durable….

]]> By: Service Untitled » Adify Customer Service Experience - customer service and customer service experience blog http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/comment-page-1/#comment-4051 Service Untitled » Adify Customer Service Experience - customer service and customer service experience blog Mon, 08 Jan 2007 21:42:32 +0000 http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/#comment-4051 [...] This experience, much like my experience at Tumi was not phenomenal in the sense that she went way above and beyond, completed some customer service miracle, or anything of the sort. It was a great experience, though, because she did what was expected and did it well. Unfortunately, this isn’t terribly common, which is why experiences like this are such a pleasant surprise. Technorati tags: Customer Service, Customer Service Experience, Adify, Washington Post, Tumi « Remote Workers   [...] [...] This experience, much like my experience at Tumi was not phenomenal in the sense that she went way above and beyond, completed some customer service miracle, or anything of the sort. It was a great experience, though, because she did what was expected and did it well. Unfortunately, this isn’t terribly common, which is why experiences like this are such a pleasant surprise. Technorati tags: Customer Service, Customer Service Experience, Adify, Washington Post, Tumi « Remote Workers   [...]

]]> By: CustomersAreAlways http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/comment-page-1/#comment-4037 CustomersAreAlways Mon, 08 Jan 2007 18:58:26 +0000 http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/#comment-4037 <strong>Carnivale of Customer Service: Great Customer Service Stories!...</strong> Well, after a long hiatus, The Carnivale of Customer Service is back in action.  I have some good stuff for you today, folks.  So grab a cup of coffee, tea, or whatever your favorite drink is, and sit back.  Enjoy!Dan...... Carnivale of Customer Service: Great Customer Service Stories!…

Well, after a long hiatus, The Carnivale of Customer Service is back in action.  I have some good stuff for you today, folks.  So grab a cup of coffee, tea, or whatever your favorite drink is, and sit back.  Enjoy!Dan……

]]> By: Custserv » The Customer Speaks Roundup - The New Competitive Edge http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/comment-page-1/#comment-1907 Custserv » The Customer Speaks Roundup - The New Competitive Edge Tue, 05 Dec 2006 07:51:01 +0000 http://www.serviceuntitled.com/customer-service-at-tumi/2006/12/04/#comment-1907 [...] Doug of Service Untitled has a totally different experience in buying a backpack at Tumi. He was well attended to and he liked the product. Check out his thoughts about Tumi’s brand of customer service. [...] [...] Doug of Service Untitled has a totally different experience in buying a backpack at Tumi. He was well attended to and he liked the product. Check out his thoughts about Tumi’s brand of customer service. [...]

]]>