Comments on: Customer Service Difference #3: Ritz Carlton

By: Lady Spell

Lady Spell — Sun, 21 Feb 2010 02:54:16 +0000

I can’t completely agree with employees owning customer problems. I worked at a company where if we tried to resolve a customer’s problem, we were reprimanded. Yet they turn around and expect us to fix the problem. However we had no resources to do do. Everything we could do to resolve an issue was considered off limits to regular workers. Only management was allowed to use these techniques. I personally feel that companies need to allow employees free access to fixing customer problems before employees are expected to “own” them.

By: Wendy Griffin

Wendy Griffin — Wed, 02 Dec 2009 19:20:25 +0000

This is my first time hearing about the Ritz Carlton Hotel. I have read some wonder stories about there customer service and staff. I would love to give them a visit.

By: Jimmy Dubose

Jimmy Dubose — Fri, 28 Aug 2009 02:42:13 +0000

I think The Ritz Carlton Hotel explained what is excellent customer service. There were a few standout points that I fought very essential to great customer care. One example that I like was the fact that they insist that there employees greet guest by their name. Greeting customer by name lets the customer know they you appreciate your business and important to the company. I like the fact that the employees make sure they resolve any problem guest may have. Also,being consistent and following up with what your standards are important.

By: monica osby

monica osby — Tue, 25 Mar 2008 23:01:05 +0000

It is always important to be comfortable, sometimes that will cost you alot of money. When you are satisfied price doesnt always matter. Having great customer service is very important.Whenever you have a problem someone will be there to help you thats what count.GOOD quality service is what keeps the customer coming back. There is no competition when you are doing a great job satisfying the customers.If I could visit The Ritz that would be a great experience.

By: A Place To Come Home To: Successful Blog » TravelBlog Archive » Family Travel

Fri, 27 Oct 2006 18:49:31 +0000

[...] Customer Service Difference #3: Ritz Carlton and Who else wishes there were no moronic idiots in customer service? [...]

By: Essential Keystrokes » Successful Blog Knows How To Throw A Party

Essential Keystrokes » Successful Blog Knows How To Throw A Party — Fri, 27 Oct 2006 14:52:36 +0000

[...] Customer Service Difference #3: Ritz Carlton and Who else wishes there were no moronic idiots in customer service? [...]

By: Successful Blog - 20 More Successful Bloggers’ Most Successful Posts: Afternoon and Evening Links

Fri, 27 Oct 2006 14:21:37 +0000

[...] Customer Service Difference #3: Ritz Carlton and Who else wishes there were no moronic idiots in customer service? [...]

By: Custserv » Carnivale of Customer Service: Providing Impossible or Exceptional Service - The New Competitive Edge

Tue, 26 Sep 2006 01:06:07 +0000

[...] Doug of Service Untitled, shares how Ritz-Carlton has remained the best hotel there is by giving personalized service. Ritz warmly greets customers by name, anticipates and fulfills every customer’s needs, and sends them off with a warm good-bye as if the customer is part of family who will ba back again soon. [...]