Comments on: Customer Service in Store Design

By: Service Untitled » A little thing that made a big difference. - customer service and customer service experience blog

Tue, 17 Apr 2007 15:38:08 +0000

[...] From a business perspective, it worked well. The sales in the fashion areas increased during customer appreciation events/promotions like the March Madness ones. Wives could shop while their husbands watched TV and ate. This is like stores giving men a place to sit. [...]

By: Denise

Denise — Thu, 22 Mar 2007 17:44:22 +0000

I love what you said about Nordstrom’s wider aisles. While doing last minute Christmas shopping with my husband in a New Jersey mall, I went to J.C. Penney to get him some boxer shorts. He is very frugal and would really prefer for me to get a low price on things like underwear for him. After 5 minutes in JCP, I thought I was going to scream. I felt so cramped and jostled, and was getting an instant headache from the screaming kids surrounding me, that I never even found the underwear. I turned tail and went to Nordstrom to complete my shopping for him. Later on, I said to him, “Sorry, babe, but if you eant me to buy underwear for you, you’re just going to have to cope with the fact that I’m going to go to Nordstrom and pay a little more, because I can’t stand being in J.C. Penney.”

By: C. B. Whittemore

C. B. Whittemore — Tue, 20 Mar 2007 17:45:47 +0000

I was intrigued with Tom’s Bag Man post, too, and am glad that you have added to it. Thanks, too, for the reference to Flooring The Consumer!