Customer Service is Couresty, too.

Part of providing great customer service in your day-to-day, non-call center focused life is being courteous. People lacking common courtesy is unfortunately more common that we’d like to think.

Many people consider themselves courteous when they just utter the occasional please and thank you. Any etiquette book (especially the ones written by Service Untitled guest writer Jodi R. R. Smith) will tell you there a whole bunch more things involved with being courteous than just that. There is a way to be courteous is basically everything you do.

Customer service involves generally being courteous. If you are generally a courteous person, you may very well make a terrific customer service person. Here are some ways that being courteous in day to day life applies very nicely over to customer service:

  • Keeping a smile on your face when someone is rude.
  • Not really complaining.
  • Acknowledging what people say (i. e. saying Yes, Certainly, etc.).
  • Not swearing or insulting people (even if they deserve it).
  • Saying please and thank you.
  • Asking permission to do things.
  • Keeping conversation appropriate for where you are (i. e. not talking about how you don’t like your job in front of customers).
  • Addressing people by their proper name (i. e. Mr, Mrs, etc.) or what they prefer to be called.

Just little things like that contribute to being courteous in a customer service interaction. Good rules for life and for customer service.

How are you courteous? What do you do to make your customer service and daily, non-work interactions courteous and friendly?

In the spirit of courtesy, have a great weekend!

One Response to “Customer Service is Couresty, too.”

  1. Ankit said:

    Jun 24, 07 at 6:51 pm

    I definitely agree on this point: Asking permission to do things.

    When a customer talks to you about an issue, and you know what it is, but might be a bit more technical than they are and you know how to fix it, get their permission first! They should know what you are doing and when you are doing it, and how long you’ll take.

    If I take my car in for an oil change and they see a fuse for something not in all the way causing my radio to not work, I’d rather them tell me that they’re fixing this rather than just reaching into a random part of my car and leave me wondering what happened. Maybe that’s a bad example since they’re already working on the car, but I do agree on this point 100%.