Customer Service is the New Marketing Wrap-up

The Customer Service is the New Marketing Summit held last week in San Francisco was a big success. Attendance was great and so were the presentations and panels throughout the day. It seems that a vast majority of the attendees (and speakers) had a great time and agreed it was well worth the trip.

Several people have asked me for information and insight I took away from the conference. Until I get a chance to write some things up (which I think I will do soon), here are some insights and tips that other people got:

Overall information and round ups from Customers Are Always, Web Strategist, Demand Satisfaction, Wordyard, Damn I Wish I Had Thought of That, VentureBeat, CS: The New Competitive Edge, and Second Verse.

Posts about the lunchtime workshops from PixelBlog, Customers Rock, and Brian Solis.

Posts, summaries, and related insights from Tony Hsieh’s (CEO, Zappos) presentation can be found at Rolf Skyberg,, Blog Bites Man, Darien Library, and even here at Service Untitled.

A detailed post about Alex Frankel’s talk can be found at

Takeaways from the Customer Service as Community panel can be found at, Darien Library, and Damn I Wish I Had Thought of That.

A detailed post about Michael Murphy’s (Group Brand Manager for Customer Service, Virgin) talk can be found at

Posts about the Scaling Customer Service panel can be found at Damn I Wish I Had Thought of That, The M Word, and

And last, but certainly not least, posts about Robert Stephens’ (Founder and Chief Inspector, The Geek Squad) presentation can be found at Ross Mayfield, Blog Bites Man, and

The plan is to have video of the presentations and panels available within the near future. I’m not 100% sure of the timeline with that, but I’m told it should be coming. In the mean time, though, the speakers’ slides are available on SlideShare.

If I didn’t use the preferred name of your blog, misspelt anything, have any broken links, missed your post, etc., just post in the comments and I will fix it.

4 Responses to “Customer Service is the New Marketing Wrap-up”

  1. Jengates Blog » Blog Archive » links for 2008-02-11 said:

    Feb 11, 08 at 7:22 pm

    […] Service Untitled » Customer Service is the New Marketing Wrap-up […]

  2. Meikah Delid said:

    Feb 12, 08 at 2:16 am

    Congratulations, Doug, the whole team for a successful summit! This will surely score high on the customers’ heart. More summit of this kind in the future! 🙂

  3. CustServ: Customer Relations: The New Competitive Edge said:

    Feb 12, 08 at 2:57 am

    […] And for the complete wrap up of the summit, check out Service Untitled. Share and Enjoy: These icons link to social bookmarking sites where readers can share and discover new web pages. […]

  4. Service Untitled » Pay Your Employees to Quit - customer service and customer service experience blog said:

    May 23, 08 at 11:38 pm

    […] my interview with the company’s CEO, Tony Hsieh, but also from listening to Tony speak at Customer Service is the New Marketing and working with him on that. They’re a unique company and one that I think any […]