1) Press 1 for English. We live in America I shouldn’t have to press anything for our language

2) English as a second language / culture call centers (India, Phillipines, etc…)

3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name

4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible about this)

5) Answer is always no

6) Poor listening skills

7) Lackadaisical attitude

Ebonics spoken

9) People avoidance systems (excessive phone trees once again a Verizon staple)

10) Refusal to escalate (American Airlines once had a lady who’s title was Director of Customer Relations but she refused to talk to customers live)

11) Liars

12) People hiding behind voice mail