Comments on: Customer Service Profile of Chick-fil-A http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Cynthia lee http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/comment-page-1/#comment-1232453 Cynthia lee Tue, 03 Jan 2012 19:00:13 +0000 http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/#comment-1232453 I enjoy going to chick-fil-A all the time because of the clean environment, front door greetings with a smile and quick service. Its expensive but you get what you pay for especially if its good. Its sad to hear that corporate don't care about its management teams or employees just the big bucks. I enjoy going to chick-fil-A all the time because of the clean environment, front door greetings with a smile and quick service. Its expensive but you get what you pay for especially if its good. Its sad to hear that corporate don’t care about its management teams or employees just the big bucks.

]]> By: zxephin http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/comment-page-1/#comment-1090439 zxephin Sat, 31 Jul 2010 03:03:32 +0000 http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/#comment-1090439 Glad to hear you like Chick-Fil-A. Most customers do. But ive worked there for to long. After working at both McD's and CFA... though they seem nice on the exterior, its often honestly the same behind closed doors. The food is good, and we strive to be kind and helpful... but dont take that to mean we are treated all that better. In some ways i earned more respect at McD's than CFA.But the main problem is the Corporate office. They offer hardly any to no support for their Operators, Manager or Employees. They simply don't care about you as long as you bring in the bucks. Glad to hear you like Chick-Fil-A. Most customers do. But ive worked there for to long. After working at both McD’s and CFA… though they seem nice on the exterior, its often honestly the same behind closed doors. The food is good, and we strive to be kind and helpful… but dont take that to mean we are treated all that better. In some ways i earned more respect at McD’s than CFA.But the main problem is the Corporate office.

They offer hardly any to no support for their Operators, Manager or Employees. They simply don’t care about you as long as you bring in the bucks.

]]> By: Service Untitled» Blog Archive » A Lesson from Chick-fil-A http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/comment-page-1/#comment-831107 Service Untitled» Blog Archive » A Lesson from Chick-fil-A Tue, 25 Nov 2008 03:28:28 +0000 http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/#comment-831107 [...] said plenty of good things about Chick-fil-A in the past, which was why I was surprised when I had a negative experience with [...] [...] said plenty of good things about Chick-fil-A in the past, which was why I was surprised when I had a negative experience with [...]

]]> By: Service Untitled » A New Way of Doing Fast Food - customer service and customer service experience blog http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/comment-page-1/#comment-604577 Service Untitled » A New Way of Doing Fast Food - customer service and customer service experience blog Thu, 15 May 2008 03:04:28 +0000 http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/#comment-604577 [...] The most important aspect of this example is that it is yet another illustration of how there is always room for improvement - even in processes that seem to be perfected, and at the very least, have been around for a long time. For more reading on Chick-fil-A, see this post. « Christoph Guttentag from Duke University   [...] [...] The most important aspect of this example is that it is yet another illustration of how there is always room for improvement – even in processes that seem to be perfected, and at the very least, have been around for a long time. For more reading on Chick-fil-A, see this post. « Christoph Guttentag from Duke University   [...]

]]> By: Service Untitled http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/comment-page-1/#comment-136374 Service Untitled Sat, 04 Aug 2007 14:20:00 +0000 http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/#comment-136374 Liz, Great! Glad to hear you are enjoying your job and fit in with their customer-centric culture. Liz,

Great! Glad to hear you are enjoying your job and fit in with their customer-centric culture.

]]> By: liz http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/comment-page-1/#comment-135577 liz Sat, 04 Aug 2007 03:44:13 +0000 http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/#comment-135577 Hey, I was reading your article.. I just got hired last month at chick fil a.. I am not saying this to promote the place or anything like that. I am a very honest person, but yes Chick fil a is a wonderful place, our customers are def. number one!! And customer service is the number one thing to us. We always say "My pleasure" and we mean it. We are pretty happy, upbeat people. Thank you for your time, and goodnight guys!! Hey, I was reading your article.. I just got hired last month at chick fil a.. I am not saying this to promote the place or anything like that. I am a very honest person, but yes Chick fil a is a wonderful place, our customers are def. number one!! And customer service is the number one thing to us. We always say “My pleasure” and we mean it. We are pretty happy, upbeat people. Thank you for your time, and goodnight guys!!

]]> By: Joe Rawlinson http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/comment-page-1/#comment-566 Joe Rawlinson Thu, 07 Sep 2006 19:47:09 +0000 http://www.serviceuntitled.com/customer-service-profile-of-chick-fil-a/2006/09/07/#comment-566 I agree. Chick-fil-A does a stellar job at customer relations. I've written about their <a href="http://www.returncustomer.com/2006/02/09/target-the-one-who-pays/" rel="nofollow">focus on kids</a> which, in turn, nets repeat business. They also have a <a href="http://www.returncustomer.com/2005/06/06/sell-a-better-product/" rel="nofollow">quality product</a> that stands above the competition. I agree. Chick-fil-A does a stellar job at customer relations. I’ve written about their focus on kids which, in turn, nets repeat business. They also have a quality product that stands above the competition.

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