Disaffected Employees are Evil

There is a game (free) called Disaffected. In it, you play the role of a Kinko’s employee who at first, cares about his job. However, it doesn’t take long to see that the other employees in the store could care less about their jobs. They ignore customers and do jobs poorly (at best). Then, you get disaffected. Unfortunately, this isn’t unique to Kinko’s or to video games. That’s why disaffected employees are evil.

When one employee is disaffected, it has a chance of spreading. It isn’t guaranteed to spread – that depends on the particular company, but there is no positive way to look at a disaffected employee.

  • They don’t really care about what they are doing and as such, are a lot less likely to do a good job.
  • They often complain a lot and that often encourages other people to complain.
  • Disaffected employees bring down an organization’s morale.

Keep in mind that a disaffected employee may be someone who just doesn’t care about their job. They may do okay at it (as in they don’t do really well and they don’t do really poorly), but they don’t put forth any great effort or show any real dedication. It is obvious that disaffected employees aren’t people you want to have on board.

In the presentation I gave a week or so ago, I told the audience to be patient with employees that wanted to and were trying and get rid of those who didn’t want to. There is a difference between not wanting to and not being able to. If you want to, but are having trouble doing something, it shows you have the attitude. The aptitude can usually be taught or trained. If you don’t want to, though, then you shouldn’t be on board. The best employee (technically) with the worst attitude is probably not someone you want on your team.

In customer service, attitude is really important. You can’t have someone that is negative or disaffected on your customer service team. It won’t work, especially if you want to provide great customer service. If you do have such a person on your customer service, you better fire them or move them elsewhere in your company where it may not matter as much.

What are your experiences with disaffected employees like? I run into them a lot as a customer, unfortunately. Thankfully, I have had less experience with them as an employee, manager, and consultant.