Service Untitled

Another question that was asked through the search box here on Service Untitled was “do happy employees give better service?” I think the most appropriate answer is they sure do.

You’ve probably had a job you didn’t like. Were you motivated to provide great service? I know I wouldn’t be. When I like my job, I really want to provide great service. I want to go above and beyond to make the customer happy - that way they have a positive view of the company I’m working for.

There will always be really exceptional people that will provide great service and maintain a good attitude even if the rest of the things aren’t that good. Those people are very rare, though, and I am sure they would provide even better service if they were in a job that they really liked.

You should aim to make your employees happy. If they’re happy, they will be a lot more motivated to provide quality service. It will be a lot easier for them to do so as well. Customer service is at least 50% attitude and people have better attitudes when they’re happy.

I’ve written about how to make your employees happy before:

• Employee/manager conflicts (and how to avoid them)
• The Three Legged Stool (a Service Untitled classic)
• (Lack of) Total Management Cooperation

And of course, you can just search for the word “fun” and get plenty of results.

What are you doing to make (and keep) your employees happy?