Do happy employees give better service?

Another question that was asked through the search box here on Service Untitled was “do happy employees give better service?” I think the most appropriate answer is they sure do.

You’ve probably had a job you didn’t like. Were you motivated to provide great service? I know I wouldn’t be. When I like my job, I really want to provide great service. I want to go above and beyond to make the customer happy – that way they have a positive view of the company I’m working for.

There will always be really exceptional people that will provide great service and maintain a good attitude even if the rest of the things aren’t that good. Those people are very rare, though, and I am sure they would provide even better service if they were in a job that they really liked.

You should aim to make your employees happy. If they’re happy, they will be a lot more motivated to provide quality service. It will be a lot easier for them to do so as well. Customer service is at least 50% attitude and people have better attitudes when they’re happy.

I’ve written about how to make your employees happy before:

And of course, you can just search for the word “fun” and get plenty of results.

What are you doing to make (and keep) your employees happy?

3 Responses to “Do happy employees give better service?”

  1. Envision Blog said:

    Oct 17, 07 at 1:18 pm

    Happy Employees Give Better Service?…

    Do happy employees give legendary customer experiences? Absolutely!…

  2. Return Customer said:

    Oct 18, 07 at 11:36 am

    Happy Employees Give Better Service…

    Happy employees make customer interactions better. Grumpy employees will more often than not, spread their negativity to your customers.
    This past weekend we drove on some of our area toll roads for the first time since they were completed. Since we di…

  3. Service Untitled » Poll Employees - customer service and customer service experience blog said:

    Aug 27, 08 at 11:22 pm

    […] am a big fan of asking employees about their opinions. Employee satisfaction is just as important as customer satisfaction (see this post about the three legged stool) and when […]