Comments on: Doing something little to make a difference. http://www.serviceuntitled.com/doing-something-little-to-make-a-difference/2008/07/09/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled http://www.serviceuntitled.com/doing-something-little-to-make-a-difference/2008/07/09/comment-page-1/#comment-705391 Service Untitled Thu, 17 Jul 2008 00:43:50 +0000 http://www.serviceuntitled.com/?p=670#comment-705391 Chad, Yes. Companies that stick at the status quo and don't want to go beyond that are the worst. They tend to just stay at the status quo and never go beyond that, which can be frustrating. Chad,

Yes. Companies that stick at the status quo and don’t want to go beyond that are the worst. They tend to just stay at the status quo and never go beyond that, which can be frustrating.

]]> By: chad http://www.serviceuntitled.com/doing-something-little-to-make-a-difference/2008/07/09/comment-page-1/#comment-704884 chad Wed, 16 Jul 2008 20:11:17 +0000 http://www.serviceuntitled.com/?p=670#comment-704884 I spent a lot of time in grocery. Well, 3 years. However, I am always unimpressed with the response of not only workers, but customers. I personally believe it was that cashiers' duty to do what he/she did. Though I am fairly laid back about people's approaches to service (because I usually just dont care, and dont get ruffled by mediocre service), I think consumers should never be impressed with service that companies should expect. I don't blame the wage slave because I understand them. But too many companies don't attempt to instill good service values. I've been in the meetings - the status quo expectations are annoying. I spent a lot of time in grocery. Well, 3 years. However, I am always unimpressed with the response of not only workers, but customers. I personally believe it was that cashiers’ duty to do what he/she did. Though I am fairly laid back about people’s approaches to service (because I usually just dont care, and dont get ruffled by mediocre service), I think consumers should never be impressed with service that companies should expect. I don’t blame the wage slave because I understand them. But too many companies don’t attempt to instill good service values. I’ve been in the meetings – the status quo expectations are annoying.

]]> By: Service Untitled » Act with urgency. - customer service and customer service experience blog http://www.serviceuntitled.com/doing-something-little-to-make-a-difference/2008/07/09/comment-page-1/#comment-696401 Service Untitled » Act with urgency. - customer service and customer service experience blog Fri, 11 Jul 2008 02:31:34 +0000 http://www.serviceuntitled.com/?p=670#comment-696401 [...] like doing little things, acting with urgency is just as much a cultural aspect of a company as it is an operational [...] [...] like doing little things, acting with urgency is just as much a cultural aspect of a company as it is an operational [...]

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