Comments on: Don’t do a “blind” transfer.

By: Brian

Brian — Wed, 13 Oct 2010 03:01:20 +0000

For what it’s worth, we call this “attended call transfer”. (I write software for phone switches that have this feature.)

By: Julia

Julia — Mon, 20 Oct 2008 09:36:33 +0000

Great point! At our company, we only do warm transfers. Though, the clients’ calls normally reach our support dept at once. And if, by any chance, a client calls another department, he/she gets transferred to us after the first or second phrase, so there’s no need to tell the story twice.

By: Service Untitled

Service Untitled — Mon, 20 Oct 2008 01:30:13 +0000

That would make sense. I’ve heard that term before, but it has never been used in a call center I’ve worked at or with.

By: Glenn

Glenn — Mon, 20 Oct 2008 01:09:15 +0000

Is the term you’re looking for, “warm transfer?” That’s what we call it at our call center.