Comments on: Enterprise Encourages Exceptional Service http://www.serviceuntitled.com/enterprise-encourages-exceptional-service/2008/02/12/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Best Customer Service Ever. Period. http://www.serviceuntitled.com/enterprise-encourages-exceptional-service/2008/02/12/comment-page-1/#comment-1045213 Best Customer Service Ever. Period. Fri, 13 Nov 2009 00:53:26 +0000 http://www.serviceuntitled.com/enterprise-encourages-exceptional-service/2008/02/12/#comment-1045213 [...] this is true, it’s the best example of customer service I’ve heard of in a while. Enterprise Rent-a-Car pays $100 to employees who notice a customer with a flat tire and stop, pull over and provide [...] [...] this is true, it’s the best example of customer service I’ve heard of in a while. Enterprise Rent-a-Car pays $100 to employees who notice a customer with a flat tire and stop, pull over and provide [...]

]]> By: Service Untitled http://www.serviceuntitled.com/enterprise-encourages-exceptional-service/2008/02/12/comment-page-1/#comment-428380 Service Untitled Thu, 14 Feb 2008 02:09:15 +0000 http://www.serviceuntitled.com/enterprise-encourages-exceptional-service/2008/02/12/#comment-428380 Ben, That's a terrific story! That is definitely good customer service and I think along the same lines of what Enterprise is thinking with their policy. Ben,

That’s a terrific story! That is definitely good customer service and I think along the same lines of what Enterprise is thinking with their policy.

]]> By: Ben Hubbard http://www.serviceuntitled.com/enterprise-encourages-exceptional-service/2008/02/12/comment-page-1/#comment-428192 Ben Hubbard Thu, 14 Feb 2008 00:21:22 +0000 http://www.serviceuntitled.com/enterprise-encourages-exceptional-service/2008/02/12/#comment-428192 Ten or so years ago I bought a Ford Taurus. After some years of ownership in the DC Metro area, I was on the 495 beltway and the engine overheated. Broad daylight, and I was with another person, but I was still happily surprised when a single woman stopped to help. She was from the local Ford dealership, not even the one where I bought my car. She wasn't a mechanic by any stretch of the imagination, but did give me information about the Ford Service department at the next exit (which conveniently enough was where I lived) and called them to report my symptoms (which were textbook overheating symptoms if my memory serves). In short, she saw a Ford pulled over, and stopped to help. I can't imagine anyone could do that for any brand of car they see pulled over, but she did this for me. As chance would have it, I bought my next car from her dealership's partner in the same town eight or so years later. For the dealership, they would have recouped the $100.00 easily if they were paying this person. Ten or so years ago I bought a Ford Taurus. After some years of ownership in the DC Metro area, I was on the 495 beltway and the engine overheated. Broad daylight, and I was with another person, but I was still happily surprised when a single woman stopped to help. She was from the local Ford dealership, not even the one where I bought my car.

She wasn’t a mechanic by any stretch of the imagination, but did give me information about the Ford Service department at the next exit (which conveniently enough was where I lived) and called them to report my symptoms (which were textbook overheating symptoms if my memory serves).

In short, she saw a Ford pulled over, and stopped to help. I can’t imagine anyone could do that for any brand of car they see pulled over, but she did this for me.

As chance would have it, I bought my next car from her dealership’s partner in the same town eight or so years later.

For the dealership, they would have recouped the $100.00 easily if they were paying this person.

]]> By: Best Customer Service Ever. Period. http://www.serviceuntitled.com/enterprise-encourages-exceptional-service/2008/02/12/comment-page-1/#comment-426441 Best Customer Service Ever. Period. Wed, 13 Feb 2008 02:32:28 +0000 http://www.serviceuntitled.com/enterprise-encourages-exceptional-service/2008/02/12/#comment-426441 [...] If you find our posts useful, don't forget to subscribe to our RSS Feeds or Email UpdatesIf this is true, it’s the best example of customer service I’ve heard of in a while. Enterprise Rent-a-Car pays $100 to employees who notice a customer with a flat tire and stop, pull over and provide help.  [...] [...] If you find our posts useful, don’t forget to subscribe to our RSS Feeds or Email UpdatesIf this is true, it’s the best example of customer service I’ve heard of in a while. Enterprise Rent-a-Car pays $100 to employees who notice a customer with a flat tire and stop, pull over and provide help.  [...]

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