Comments on: Exceptional Customer Service in Action

By: darren

darren — Sun, 04 Nov 2007 01:05:18 +0000

i agree…service does go a long way. i had a similar experience where the boss store manager went WAY above the call of duty to make sure i had what i needed, when i needed it…even though he wasn’t there!

i remember that…and pass it along..

By: Service Untitled » Kudos to Zappos - customer service and customer service experience blog

Wed, 24 Oct 2007 10:56:45 +0000

[...] Reading great customer service stories like this is terrific. Just like the Nordstrom example, it is very inspiring. This one is a lot more heartfelt. it is something that a lot more people will think is exceptional and that a lot more people will really give credit to Zappos for. [...]

By: Service Untitled

Service Untitled — Wed, 17 Oct 2007 01:52:38 +0000

Great examples of customer service are things that everyone can be inspired by. Nordstrom seems to have plenty of great stories about it, so it’s even better.

Bill, managers who think their customers are out to get them will end up making a lot of bad decisions. A vast majority aren’t out to get you and punishing that vast majority is a bad idea.

Thanks for your comments!

By: Bill Gammell

Bill Gammell — Tue, 16 Oct 2007 20:35:44 +0000

I’ve worked with some managers that believed that our customers were “out to get them.” They were always trying to find the “real reason” why a customer was doing what they were doing. It turns out that most of these managers were out to get others.

Thanks for the reminder about what service really means.

By: The Q-bicle

The Q-bicle — Tue, 16 Oct 2007 15:16:12 +0000

Great post! Examples such as yours regarding customer service plays a huge part in sowing excellent creative seed. The more opportunity we are presented with to display excellent customer service skills day-to-day is not only ethical, it adds to the appeal of our business or service. In turn, we will all feel a great sense of accomplishment while our customers will want to spend more time experiencing what our service or business has to offer. Excellent post, very insightful!