http://www.serviceuntitled.com/first-contact-resolution/2009/03/16/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/first-contact-resolution/2009/03/16/comment-page-1/#comment-938046 “Doing The Right Thing” + On The First Contact Will Help A Company Prosper « My Discoveries on the Road to Prosper and Learn Thu, 19 Mar 2009 04:49:52 +0000 http://www.serviceuntitled.com/?p=994#comment-938046 [...] more contacts) saves time, money, and increases customer satisfaction in the long run…”(First Contact Resolution--Service Untitled [...] [...] more contacts) saves time, money, and increases customer satisfaction in the long run…”(First Contact Resolution–Service Untitled [...]

]]> http://www.serviceuntitled.com/first-contact-resolution/2009/03/16/comment-page-1/#comment-936172 Alan Hart Tue, 17 Mar 2009 12:05:35 +0000 http://www.serviceuntitled.com/?p=994#comment-936172 This is such an important concept and metric. It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off. This is such an important concept and metric. It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off.

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