http://www.serviceuntitled.com/five-ws-of-success-through-customer-service/2006/09/11/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/five-ws-of-success-through-customer-service/2006/09/11/comment-page-1/#comment-1518 Service Untitled » An Executive’s (Quick) Guide to Customer Service - customer service and customer service experience blog Tue, 21 Nov 2006 20:50:12 +0000 http://www.serviceuntitled.com/five-ws-of-success-through-customer-service/2006/09/11/#comment-1518 [...] I don’t talk about it too much, but a big issue with customer service is that management, particularly non-customer service executives can’t quite embrace the concept. I’ve talked about the Five W’s of Success Through Customer Service, but it wasn’t specific to executives. [...] [...] I don’t talk about it too much, but a big issue with customer service is that management, particularly non-customer service executives can’t quite embrace the concept. I’ve talked about the Five W’s of Success Through Customer Service, but it wasn’t specific to executives. [...]

]]> http://www.serviceuntitled.com/five-ws-of-success-through-customer-service/2006/09/11/comment-page-1/#comment-1517 Service Untitled » Five W’s of Customer Service (for Executives) - customer service and customer service experience blog Tue, 21 Nov 2006 17:06:07 +0000 http://www.serviceuntitled.com/five-ws-of-success-through-customer-service/2006/09/11/#comment-1517 [...] I don’t talk about it too much, but a big issue with customer service is that management, particularly non-customer service executives can’t quite embrace the concept. I’ve talked about the Five W’s of Success Through Customer Service, but it wasn’t specific to executives. [...] [...] I don’t talk about it too much, but a big issue with customer service is that management, particularly non-customer service executives can’t quite embrace the concept. I’ve talked about the Five W’s of Success Through Customer Service, but it wasn’t specific to executives. [...]

]]> http://www.serviceuntitled.com/five-ws-of-success-through-customer-service/2006/09/11/comment-page-1/#comment-635 Service Untitled » (Lack of) Total Management Cooperation Fri, 29 Sep 2006 21:06:55 +0000 http://www.serviceuntitled.com/five-ws-of-success-through-customer-service/2006/09/11/#comment-635 [...] I constantly babble about how important it is for the commitment to customer service to start at the top (also known as management dedication). However, a question I am asked a lot is “How do I convince my company’s management team that customer service is important?” This post will hopefully help you convince them and is dedicated to people in charge of a company’s customer service department. [...] [...] I constantly babble about how important it is for the commitment to customer service to start at the top (also known as management dedication). However, a question I am asked a lot is “How do I convince my company’s management team that customer service is important?” This post will hopefully help you convince them and is dedicated to people in charge of a company’s customer service department. [...]

]]> http://www.serviceuntitled.com/five-ws-of-success-through-customer-service/2006/09/11/comment-page-1/#comment-577 Meikah Tue, 12 Sep 2006 06:24:01 +0000 http://www.serviceuntitled.com/five-ws-of-success-through-customer-service/2006/09/11/#comment-577 Very well said, Doug! But shouldn't this be Five W's and One H?" aka five wives and one husband? :-D Kidding aside, I agree with you when you say that commitment to customer service is not a flavor-of-the-month thing. The whole organization should breathe customer service for as long as it's existing. Very well said, Doug! But shouldn’t this be Five W’s and One H?” aka five wives and one husband? Kidding aside, I agree with you when you say that commitment to customer service is not a flavor-of-the-month thing. The whole organization should breathe customer service for as long as it’s existing.

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