Comments on: FYE Customer Service

By: bonnie melbourne, fl

bonnie melbourne, fl — Mon, 20 Sep 2010 00:09:18 +0000

I was charged a recurring charge for a rewards card I did not renew I told the person at the counter I could not renew the card because I did not have enough money to do it. I found out that fye rewards card fee was charged to my account on 9/13/2010 causing an over draft of my account. I did not given written permission for this. Now I have to go to my bank and see if they can close my account and also have the overdraft charges dropped. I am not a happy person right now. Fye was good to me up until now.

By: Jennifer Marie Roth

Jennifer Marie Roth — Sat, 10 Apr 2010 02:07:19 +0000

I have to say the managers and people that work in the Fye around me are very rude and immature and the store always looks like shit you could never find anything.The district manager is a stupid retard bitch who has a nasty attitude and everything she is not professional what so ever.

She is very rude and nasty to the customers.We went in their to find out about Lady Ga Ga tickets and the bitch closed ticket master earlier than she was suppose too that is against FYE and ticket master policy.She is very unprofessional cursing in front of the customers and kids They need to seriously hire more personal people to be district managers because she is not a good leader from what I see.FYE #0932
2188A White Plains Road
Bronx, NY 10462-1406

(718) 792-4233 this is the number and the address of the sote

By: Diddy

Diddy — Thu, 25 Mar 2010 00:09:06 +0000

just had the most annoying shopping experience at FYE. theyre in the same mall i work in… which really sucks because im always in there. for them to refuse a return transaction from me drives me insane. i definitely will never shop there again. i wanna set them all on fire. and the return policy is so horrible u would think that they would post it somewhere before u get locked in with a purchase. never again.

By: Wen

Wen — Fri, 02 Oct 2009 20:58:14 +0000

My girlfriend bought a PS3 slim for my birthday from FYE, unfortunately the system was not reading blu-ray discs. Two day later after the purchase, I brought the PS3 back to the store with my girlfriend to exchange the items. The store’s assistant manager refused, and said that I have to deal with the manufacturer for this matter. I had an receipt with me, which states that items may be returned within 30 days. He said that the corporate policy prevents him from accepting video game consoles, and that I can visit the corporate website for more detail. Okay, I can do that, but why would anyone buy a console from FYE when all the other stores will honor their exchange or return policies. Just to name a few: Gamestop, Best Buy, Walmark, and etc (you get the point).

There is no point in arguing with the store manager if the corporate policy states what he said is true. So, I visited the corporate website, and looked up the return policy. There is a section that says FYE will not accept TV(s) that are bigger 27 inches, and other items delivered via ‘White Glove’. FYE explains that ‘White Glove’ means that an inspection is done prior to the acceptance of the item, once the item is accepted, any issues that arise after must be resolved through the manufacturer. In my case, the product is not a television, and it’s certainly not bigger than 27 inches, the produced was not inspected, and we were not informed that FYE will not honor video games consoles.

Yes, I can send my system to sony, wait two or three weeks, get a replacement, and probably get a refurbished one. Again, why would anyone want to buy a console through FYE? I certainly don’t have a reason to buy anything from FYE again.

By: victor heroux

victor heroux — Tue, 26 Feb 2008 14:31:48 +0000

i was on able to take your survey it would not come up on line. i am very upset thank you

By: Angry Customer

Angry Customer — Tue, 05 Feb 2008 13:37:12 +0000

I recently bought my husband an FYE gift card for christmas and found out when at the mall that the FYE store had closed. He attempted to use his card online, and they “canceled his order” because they “couldn’t verify his gift card”. I have no idea what that means, but they also put a “lock” on his card and now we cannot even use it anywhere else. Since there’s no FYE for us to go in to, so we can complain, I can’t find an online customer service center to complain to as well.

We checked the balance of the card prior to the transaction and it said the amount it was supposed to, $50.00. Now suddenly the card is invalid? He had to give his phone number, they could have called him, and straightened things out, but they didn’t.

FYE is the worst company to buy things at ever.

By: Service Untitled » An example of not being cheap. - customer service and customer service experience blog

Fri, 04 Jan 2008 20:02:15 +0000

[...] I have talked about the importance of not being cheap before. When you’re cheap with your customers and your customer service, you find yourself losing a lot of respect from customers. [...]

By: Service Untitled

Service Untitled — Sat, 29 Dec 2007 01:43:08 +0000

Hi Cheryl -

Thanks for your comment! I think what FYE did is pretty unique. A majority of customer-centric companies, like Macy’s, will honor their receipt and try to go out of the way for their customers. The best companies realize that the goal is to have a longtime customer, not the $7.00 they would save by not doing the refund.