Comments on: A Lesson from Chick-fil-A http://www.serviceuntitled.com/give-customers-the-benefit-of-the-doubt/2008/11/24/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled http://www.serviceuntitled.com/give-customers-the-benefit-of-the-doubt/2008/11/24/comment-page-1/#comment-839851 Service Untitled Thu, 04 Dec 2008 00:33:10 +0000 http://www.serviceuntitled.com/?p=882#comment-839851 Jeremy, that is why I was so surprised. Jeremy, that is why I was so surprised.

]]> By: Jeremy Hodges http://www.serviceuntitled.com/give-customers-the-benefit-of-the-doubt/2008/11/24/comment-page-1/#comment-837236 Jeremy Hodges Mon, 01 Dec 2008 04:08:45 +0000 http://www.serviceuntitled.com/?p=882#comment-837236 I would continue to follow-up on this issue. Chick-fil-A does not ever put restrictions on coupons. I have even used coupons that expired months before and they have taken them with a smile and a "Thank you". I would continue to follow-up on this issue. Chick-fil-A does not ever put restrictions on coupons. I have even used coupons that expired months before and they have taken them with a smile and a “Thank you”.

]]> By: Service Untitled http://www.serviceuntitled.com/give-customers-the-benefit-of-the-doubt/2008/11/24/comment-page-1/#comment-832063 Service Untitled Wed, 26 Nov 2008 17:27:33 +0000 http://www.serviceuntitled.com/?p=882#comment-832063 Mark, Exactly. Word spreads fast and customers can be fickle. It's important to give the customer the benefit of the doubt if you want to succeed in the long run (i. e. look at Nordstrom). Mark,

Exactly. Word spreads fast and customers can be fickle. It’s important to give the customer the benefit of the doubt if you want to succeed in the long run (i. e. look at Nordstrom).

]]> By: Mark Henson http://www.serviceuntitled.com/give-customers-the-benefit-of-the-doubt/2008/11/24/comment-page-1/#comment-831582 Mark Henson Wed, 26 Nov 2008 01:37:18 +0000 http://www.serviceuntitled.com/?p=882#comment-831582 What's surprising is that this is a common problem and it is SO easily fixed! It's the same reason that contracts get longer and longer. One person somewhere violates the spirit of a coupon and "rips the company off." So then the company decides to enforce it's coupon fine print to the nth degree. Unfortunately, the damage this legalism does is severe. Maybe with blogs, twitter, and all other social media, managers everywhere will start to think twice before getting picky on something as silly as a peppermint vs. chocolate milk shake! What’s surprising is that this is a common problem and it is SO easily fixed! It’s the same reason that contracts get longer and longer. One person somewhere violates the spirit of a coupon and “rips the company off.” So then the company decides to enforce it’s coupon fine print to the nth degree.

Unfortunately, the damage this legalism does is severe. Maybe with blogs, twitter, and all other social media, managers everywhere will start to think twice before getting picky on something as silly as a peppermint vs. chocolate milk shake!

]]>