Comments on: Great Customer Service at Headsets.com http://www.serviceuntitled.com/great-customer-service-at-headsetscom/2006/06/23/ The blog about customer service and the customer service experience. Tue, 06 Jan 2009 02:24:43 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Service Untitled » Work for the 99%, not the 1% - customer service and customer service experience blog http://www.serviceuntitled.com/great-customer-service-at-headsetscom/2006/06/23/comment-page-1/#comment-68931 Service Untitled » Work for the 99%, not the 1% - customer service and customer service experience blog Wed, 06 Jun 2007 06:10:33 +0000 http://www.serviceuntitled.com/index.php/2006/06/23/great-customer-service-at-headsetscom/#comment-68931 [...] Radio Shack’s terrible return policy made me swear off the company forever. Headsets.com’s excellent return policy made me a lifelong customer. Radio Shack subscribes to the “our customers are out to get us” philosophy and that doesn’t work. [...] [...] Radio Shack’s terrible return policy made me swear off the company forever. Headsets.com’s excellent return policy made me a lifelong customer. Radio Shack subscribes to the “our customers are out to get us” philosophy and that doesn’t work. [...]

]]> By: Service Untitled » Negative Experience with Adorama - customer service and customer service experience blog http://www.serviceuntitled.com/great-customer-service-at-headsetscom/2006/06/23/comment-page-1/#comment-66364 Service Untitled » Negative Experience with Adorama - customer service and customer service experience blog Mon, 04 Jun 2007 14:32:45 +0000 http://www.serviceuntitled.com/index.php/2006/06/23/great-customer-service-at-headsetscom/#comment-66364 [...] This was much different than my return experience with Headsets.com. I recently had to exchange something at Newegg.com, and was pleasantly surprised by how simple and hassle free that was as well. [...] [...] This was much different than my return experience with Headsets.com. I recently had to exchange something at Newegg.com, and was pleasantly surprised by how simple and hassle free that was as well. [...]

]]> By: Service Untitled » Customer Service Difference #2: Headsets.com http://www.serviceuntitled.com/great-customer-service-at-headsetscom/2006/06/23/comment-page-1/#comment-548 Service Untitled » Customer Service Difference #2: Headsets.com Thu, 31 Aug 2006 16:32:35 +0000 http://www.serviceuntitled.com/index.php/2006/06/23/great-customer-service-at-headsetscom/#comment-548 [...] I’ve written about Headsets.com’s customer service before. They are a company that I really find fascinating. They take an ordinary product (headsets), add great customer service and related policies, and they see tremendous success. [...] [...] I’ve written about Headsets.com’s customer service before. They are a company that I really find fascinating. They take an ordinary product (headsets), add great customer service and related policies, and they see tremendous success. [...]

]]> By: Service Untitled » Robert Scoble knows customer service. http://www.serviceuntitled.com/great-customer-service-at-headsetscom/2006/06/23/comment-page-1/#comment-515 Service Untitled » Robert Scoble knows customer service. Mon, 28 Aug 2006 16:48:22 +0000 http://www.serviceuntitled.com/index.php/2006/06/23/great-customer-service-at-headsetscom/#comment-515 [...] Scoble has also compared bad customer service to great customer service. The company Scoble mentions as one that provides great customer (Printing for Less) seems to have a very similar concept to Headsets.com (talked about here). Take an ordinary product or service, add great customer service, and set yourself soar ahead of the competition. This is something that I will be talking about more this week. It is something that a lot of companies have been doing and a fascinating subject. [...] [...] Scoble has also compared bad customer service to great customer service. The company Scoble mentions as one that provides great customer (Printing for Less) seems to have a very similar concept to Headsets.com (talked about here). Take an ordinary product or service, add great customer service, and set yourself soar ahead of the competition. This is something that I will be talking about more this week. It is something that a lot of companies have been doing and a fascinating subject. [...]

]]> By: CustomersAreAlways http://www.serviceuntitled.com/great-customer-service-at-headsetscom/2006/06/23/comment-page-1/#comment-108 CustomersAreAlways Mon, 26 Jun 2006 02:36:04 +0000 http://www.serviceuntitled.com/index.php/2006/06/23/great-customer-service-at-headsetscom/#comment-108 <strong>Headsets.com Gets Good Reviews...</strong> One of my goals with this blog is to help spread the Good Word.  As I've complained about a few times before, the internet is filled with so many stories about bad service.  There has to be good stories out...... Headsets.com Gets Good Reviews…

One of my goals with this blog is to help spread the Good Word.  As I’ve complained about a few times before, the internet is filled with so many stories about bad service.  There has to be good stories out……

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