Comments on: Haha, (not) funny. http://www.serviceuntitled.com/haha-not-funny/2007/07/02/ The blog about customer service and the customer service experience. Tue, 06 Jan 2009 10:33:01 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Service Untitled http://www.serviceuntitled.com/haha-not-funny/2007/07/02/comment-page-1/#comment-103863 Service Untitled Wed, 11 Jul 2007 01:23:05 +0000 http://www.serviceuntitled.com/haha-not-funny/2007/07/02/#comment-103863 Hi Maria, Thanks for your comment! That's fine. You are probably more easy going than me. :) I don't think it is appropiate to test the customer and drag it out. If you can do it with taste, I think it can be done well. Hi Maria,

Thanks for your comment!

That’s fine. You are probably more easy going than me. :) I don’t think it is appropiate to test the customer and drag it out. If you can do it with taste, I think it can be done well.

]]> By: CustomersAreAlways http://www.serviceuntitled.com/haha-not-funny/2007/07/02/comment-page-1/#comment-103536 CustomersAreAlways Tue, 10 Jul 2007 20:30:19 +0000 http://www.serviceuntitled.com/haha-not-funny/2007/07/02/#comment-103536 <strong>Customer Service Humor...</strong> Service Untitled has a post that got me thinking today.  When is humor ok in a customer service setting?  What about this situation…A teenager came into the store with his mom and said he wanted to buy a 30 GB...... Customer Service Humor…

Service Untitled has a post that got me thinking today.  When is humor ok in a customer service setting?  What about this situation…A teenager came into the store with his mom and said he wanted to buy a 30 GB……

]]> By: Maria Palma http://www.serviceuntitled.com/haha-not-funny/2007/07/02/comment-page-1/#comment-103501 Maria Palma Tue, 10 Jul 2007 19:24:40 +0000 http://www.serviceuntitled.com/haha-not-funny/2007/07/02/#comment-103501 Hmmm...Interesting post...As much as I agree with pretty much everything that you've said on this blog so far, I think this would be the one thing that I disagree with. However, I understand that there are certain situations when humor is not appropriate. I sometimes used humor to "test" how easy-going a customer is. There are customers who just want to be in-and-out and I can understand that. That's when I know it's time to pull up the sleeves and just do my job. For the most part, I can take a joke. No harm done. Unless someone decides to tape a note on my back saying, "Kick me". Hmmm…Interesting post…As much as I agree with pretty much everything that you’ve said on this blog so far, I think this would be the one thing that I disagree with.

However, I understand that there are certain situations when humor is not appropriate. I sometimes used humor to “test” how easy-going a customer is. There are customers who just want to be in-and-out and I can understand that. That’s when I know it’s time to pull up the sleeves and just do my job.

For the most part, I can take a joke. No harm done. Unless someone decides to tape a note on my back saying, “Kick me”.

]]> By: Service Untitled http://www.serviceuntitled.com/haha-not-funny/2007/07/02/comment-page-1/#comment-96186 Service Untitled Tue, 03 Jul 2007 17:51:46 +0000 http://www.serviceuntitled.com/haha-not-funny/2007/07/02/#comment-96186 Stephen, I agree. Most people aren't funny and when you are the customer and on the tail end of the joke, it isn't funny. There are good uses of humor in a customer service situation, but things like what you and I talked about are not good uses. Thanks for your comment! Stephen,

I agree. Most people aren’t funny and when you are the customer and on the tail end of the joke, it isn’t funny. There are good uses of humor in a customer service situation, but things like what you and I talked about are not good uses.

Thanks for your comment!

]]> By: Stephen http://www.serviceuntitled.com/haha-not-funny/2007/07/02/comment-page-1/#comment-96178 Stephen Tue, 03 Jul 2007 17:37:16 +0000 http://www.serviceuntitled.com/haha-not-funny/2007/07/02/#comment-96178 I totally agree with you... these horrible attempts at humor are less than service-oriented... I have been places where people will tell me the price of a coffee cup as "one thousand and ninety-six dollar" when it is really $1.96.... I get it, and I am sure they are trying to make the experience enjoyable... but, if you want to provide me with service, just do what you are good at, make change and give me a cup... or change the sign to offer, coffee cup and a joke... and then staff with comedians... I think that it is a social ineptitude by most people who are trying to make the experience enjoyable, but are under-equipped... without sounding humor-elitist, I just don't find most people funny... Don't know that there is a solution to this... I totally agree with you… these horrible attempts at humor are less than service-oriented… I have been places where people will tell me the price of a coffee cup as “one thousand and ninety-six dollar” when it is really $1.96…. I get it, and I am sure they are trying to make the experience enjoyable… but, if you want to provide me with service, just do what you are good at, make change and give me a cup… or change the sign to offer, coffee cup and a joke… and then staff with comedians…

I think that it is a social ineptitude by most people who are trying to make the experience enjoyable, but are under-equipped… without sounding humor-elitist, I just don’t find most people funny…

Don’t know that there is a solution to this…

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