Comments on: Handling Customer Service Issues – Part 1 of 2 http://www.serviceuntitled.com/handling-customer-service-issues-part-1-of-2/2007/01/02/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Envision Blog http://www.serviceuntitled.com/handling-customer-service-issues-part-1-of-2/2007/01/02/comment-page-1/#comment-7586 Envision Blog Fri, 23 Feb 2007 22:19:54 +0000 http://www.serviceuntitled.com/handling-customer-service-issues-part-1-of-2/2007/01/02/#comment-7586 <strong>What Are You Reading in 2007?...</strong> As we begin a new year, I thought that I would link to a few blogs that I enjoy.... What Are You Reading in 2007?…

As we begin a new year, I thought that I would link to a few blogs that I enjoy….

]]> By: Common Sense PR - Clear, Quick Communications Supports Customer Service http://www.serviceuntitled.com/handling-customer-service-issues-part-1-of-2/2007/01/02/comment-page-1/#comment-4777 Common Sense PR - Clear, Quick Communications Supports Customer Service Tue, 16 Jan 2007 13:17:08 +0000 http://www.serviceuntitled.com/handling-customer-service-issues-part-1-of-2/2007/01/02/#comment-4777 [...] Part 1 of Handling Customer Service Issues, describes the all too common ostrich approach companies use when someone complains about their experience online. Either through ignorance, or because they feel offended at having their faux pas written about, companies too often remain silent, instead of apologizing and reaching out to customers. [...] [...] Part 1 of Handling Customer Service Issues, describes the all too common ostrich approach companies use when someone complains about their experience online. Either through ignorance, or because they feel offended at having their faux pas written about, companies too often remain silent, instead of apologizing and reaching out to customers. [...]

]]> By: Client Service Insights (CSI) http://www.serviceuntitled.com/handling-customer-service-issues-part-1-of-2/2007/01/02/comment-page-1/#comment-3803 Client Service Insights (CSI) Wed, 03 Jan 2007 21:50:25 +0000 http://www.serviceuntitled.com/handling-customer-service-issues-part-1-of-2/2007/01/02/#comment-3803 <strong>December Thanks!...</strong> At a client service blog, it's only fitting to start the year by thanking those loyal CSI readers who were kind enough to leave a comment during the busy holiday season. I look forward to a great 2007 and wish you all... December Thanks!…

At a client service blog, it’s only fitting to start the year by thanking those loyal CSI readers who were kind enough to leave a comment during the busy holiday season. I look forward to a great 2007 and wish you all…

]]> By: Eric Eggertson http://www.serviceuntitled.com/handling-customer-service-issues-part-1-of-2/2007/01/02/comment-page-1/#comment-3730 Eric Eggertson Tue, 02 Jan 2007 21:17:42 +0000 http://www.serviceuntitled.com/handling-customer-service-issues-part-1-of-2/2007/01/02/#comment-3730 I've noticed companies that try to lay low when they're the subject of a controversial blog posting. The people in the company get offended that their story is being shared openly, and become even less willing to discuss the matter. At this point, it's very easy to deal with a customer service issue, but the company gets entrenched, feeling that the customer isn't playing by the rules, therefore doesn't deserve a polite response. I’ve noticed companies that try to lay low when they’re the subject of a controversial blog posting. The people in the company get offended that their story is being shared openly, and become even less willing to discuss the matter.

At this point, it’s very easy to deal with a customer service issue, but the company gets entrenched, feeling that the customer isn’t playing by the rules, therefore doesn’t deserve a polite response.

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