Comments on: Handling Customer Service Issues – Part 2 of 2 http://www.serviceuntitled.com/handling-customer-service-issues-part-2-of-2/2007/01/03/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled » You can get better. - customer service and customer service experience blog http://www.serviceuntitled.com/handling-customer-service-issues-part-2-of-2/2007/01/03/comment-page-1/#comment-9257 Service Untitled » You can get better. - customer service and customer service experience blog Fri, 09 Mar 2007 01:22:11 +0000 http://www.serviceuntitled.com/handling-customer-service-issues-part-2-of-2/2007/01/03/#comment-9257 [...] The message seemed like a canned response from a PR department. In communication, executives should try to be sincere (which I think he is) and not pad messages with PR statements (which it seemed like). I’ve seen interviews and such with this particular executive and he doesn’t seem to talk like that naturally. Try to talk like you usually do. There are executives I talk to and when I see them write, I can easily tell it’s the same person. A person I work with likes to use the word “fantastic” when I’m talking to him and when he writes, it carries through. His emails, his blog posts, etc. are all very genuine and not all padded with PR speak.   [...] [...] The message seemed like a canned response from a PR department. In communication, executives should try to be sincere (which I think he is) and not pad messages with PR statements (which it seemed like). I’ve seen interviews and such with this particular executive and he doesn’t seem to talk like that naturally. Try to talk like you usually do. There are executives I talk to and when I see them write, I can easily tell it’s the same person. A person I work with likes to use the word “fantastic” when I’m talking to him and when he writes, it carries through. His emails, his blog posts, etc. are all very genuine and not all padded with PR speak.   [...]

]]> By: Etiquette » Blog Archive » Handling Customer Service Issues - Part 2 of 2 http://www.serviceuntitled.com/handling-customer-service-issues-part-2-of-2/2007/01/03/comment-page-1/#comment-3850 Etiquette » Blog Archive » Handling Customer Service Issues - Part 2 of 2 Thu, 04 Jan 2007 12:33:36 +0000 http://www.serviceuntitled.com/handling-customer-service-issues-part-2-of-2/2007/01/03/#comment-3850 [...] Read more… Disengagement Ring. One Sunday, Bill relaxed on a ... - January 4th, 2007Blog building etiquette - Part 1 - January 4th, 2007Waiter Etiquette - January 3rd, 2007New Year’s resolutions for 2006 - January 3rd, 2007E-mail Faux Pas - January 3rd, 2007 Sponsored Links Related Reading [...] [...] Read more… Disengagement Ring. One Sunday, Bill relaxed on a … – January 4th, 2007Blog building etiquette – Part 1 – January 4th, 2007Waiter Etiquette – January 3rd, 2007New Year’s resolutions for 2006 – January 3rd, 2007E-mail Faux Pas – January 3rd, 2007 Sponsored Links Related Reading [...]

]]> By: Client Service Insights (CSI) http://www.serviceuntitled.com/handling-customer-service-issues-part-2-of-2/2007/01/03/comment-page-1/#comment-3849 Client Service Insights (CSI) Thu, 04 Jan 2007 12:20:08 +0000 http://www.serviceuntitled.com/handling-customer-service-issues-part-2-of-2/2007/01/03/#comment-3849 <strong>December Thanks!...</strong> At a client service blog, it's only fitting to start the year by thanking those loyal CSI readers who were kind enough to leave a comment during the busy holiday season. I look forward to a great 2007 and wish you all... December Thanks!…

At a client service blog, it’s only fitting to start the year by thanking those loyal CSI readers who were kind enough to leave a comment during the busy holiday season. I look forward to a great 2007 and wish you all…

]]>