Comments on: How good are your grammer and spelling? http://www.serviceuntitled.com/how-good-are-your-grammer-and-spelling/2009/01/20/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ted Duboise http://www.serviceuntitled.com/how-good-are-your-grammer-and-spelling/2009/01/20/comment-page-1/#comment-936346 Ted Duboise Tue, 17 Mar 2009 19:39:40 +0000 http://www.serviceuntitled.com/?p=943#comment-936346 As you say, my posts may not be 100% correct grammatically, but I can't stand seeing the errors some people seemingly let slip through. Does s/he not even proofread her/his work before publishing? Thanks for writing this article and I hope everyone on the web reads it. I'm going to re-tweet it. As you say, my posts may not be 100% correct grammatically, but I can’t stand seeing the errors some people seemingly let slip through. Does s/he not even proofread her/his work before publishing? Thanks for writing this article and I hope everyone on the web reads it. I’m going to re-tweet it.

]]> By: Joe Duffy http://www.serviceuntitled.com/how-good-are-your-grammer-and-spelling/2009/01/20/comment-page-1/#comment-936226 Joe Duffy Tue, 17 Mar 2009 15:45:40 +0000 http://www.serviceuntitled.com/?p=943#comment-936226 Downsizing, overload and working at breakneck speeds support error-plagued results. And as this becomes more commonplace, customers' embarrassing discoveries will continue to climb. Resurrect third-party proofers and a culture of articulation. Hold monthly review meetings about your stylebook, which should contain proper on-line chatting etiquette. Protect that brand and enhance trust, which weakens with each peccadillo. Downsizing, overload and working at breakneck speeds support error-plagued results. And as this becomes more commonplace, customers’ embarrassing discoveries will continue to climb. Resurrect third-party proofers and a culture of articulation. Hold monthly review meetings about your stylebook, which should contain proper on-line chatting etiquette. Protect that brand and enhance trust, which weakens with each peccadillo.

]]> By: Pio Borges http://www.serviceuntitled.com/how-good-are-your-grammer-and-spelling/2009/01/20/comment-page-1/#comment-936205 Pio Borges Tue, 17 Mar 2009 15:18:01 +0000 http://www.serviceuntitled.com/?p=943#comment-936205 It is funny. During years we foreigners accepted English terms and put them on use against de grammar specialists. But we knew that this was unescapable. Now you suffer with the "new" Internet lingo. Sorry, friends I bet that in a few years we all will be using it. My grandson - that speaks Portuguese,but also speaks French and English is also able in Internetese, as all his colleagues. It is funny. During years we foreigners accepted English terms and put them on use against de grammar specialists. But we knew that this was unescapable.
Now you suffer with the “new” Internet lingo.
Sorry, friends I bet that in a few years we all will be using it.
My grandson – that speaks Portuguese,but also speaks French and English is also able in Internetese, as all his colleagues.

]]> By: Management, Human Resources, and Life in a Customer Focused World » Customer Service Emails, Spelling & Grammar http://www.serviceuntitled.com/how-good-are-your-grammer-and-spelling/2009/01/20/comment-page-1/#comment-903431 Management, Human Resources, and Life in a Customer Focused World » Customer Service Emails, Spelling & Grammar Sat, 14 Feb 2009 00:31:04 +0000 http://www.serviceuntitled.com/?p=943#comment-903431 [...] Service Untitled wrote a post called “How good are your grammer and spelling?“.  Yes, the errors in the title were on purpose, but it gets the point across.   Customer [...] [...] Service Untitled wrote a post called “How good are your grammer and spelling?“.  Yes, the errors in the title were on purpose, but it gets the point across.   Customer [...]

]]> By: steve curtin http://www.serviceuntitled.com/how-good-are-your-grammer-and-spelling/2009/01/20/comment-page-1/#comment-890359 steve curtin Tue, 27 Jan 2009 17:39:12 +0000 http://www.serviceuntitled.com/?p=943#comment-890359 Thanks for your post. I agree that it's often the "little things" that mean the most. Customers notice details like spelling in signage and the appearance of physical space and employees. And they draw conclusions based on them. In this case, a language barrier is likely the cause - and customers will oftentimes make allowances for language barriers. That said, peers or supervisors who only see a wet floor sign or notice the mistake and choose to look the other way are guilty of indifference. I once worked for a hotel general manager who said, "If you close your eyes once (i.e., look the other way as opposed to taking the proper initiative), you've lowered your standards." That applies to correcting signage inaccuracies as well as picking up debris, answering ringing phones, cleaning up spills, holding doors for customers, etc. It's the little things that add up over time that form lasting impressions and make or break the customer experience. Thanks for your post. I agree that it’s often the “little things” that mean the most. Customers notice details like spelling in signage and the appearance of physical space and employees. And they draw conclusions based on them. In this case, a language barrier is likely the cause – and customers will oftentimes make allowances for language barriers. That said, peers or supervisors who only see a wet floor sign or notice the mistake and choose to look the other way are guilty of indifference.
I once worked for a hotel general manager who said, “If you close your eyes once (i.e., look the other way as opposed to taking the proper initiative), you’ve lowered your standards.”
That applies to correcting signage inaccuracies as well as picking up debris, answering ringing phones, cleaning up spills, holding doors for customers, etc. It’s the little things that add up over time that form lasting impressions and make or break the customer experience.

]]> By: Service Untitled» Blog Archive » The Mass-Email Checklist http://www.serviceuntitled.com/how-good-are-your-grammer-and-spelling/2009/01/20/comment-page-1/#comment-889727 Service Untitled» Blog Archive » The Mass-Email Checklist Mon, 26 Jan 2009 23:01:25 +0000 http://www.serviceuntitled.com/?p=943#comment-889727 [...] your spelling and grammar once [...] [...] your spelling and grammar once [...]

]]> By: Don Steele http://www.serviceuntitled.com/how-good-are-your-grammer-and-spelling/2009/01/20/comment-page-1/#comment-888750 Don Steele Sun, 25 Jan 2009 21:09:02 +0000 http://www.serviceuntitled.com/?p=943#comment-888750 FYI - Everone knows that the 3th floor is the floor closer to the fourth floor than to the 3rd floor. I enjoyed reading your blog. FYI – Everone knows that the 3th floor is the floor closer to the fourth floor than to the 3rd floor.

I enjoyed reading your blog.

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