Comments on: How to effectively complain over the phone http://www.serviceuntitled.com/how-to-effectively-complain-over-the-phone/2010/03/01/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Sam http://www.serviceuntitled.com/how-to-effectively-complain-over-the-phone/2010/03/01/comment-page-1/#comment-1069625 Sam Wed, 03 Mar 2010 11:45:26 +0000 http://www.serviceuntitled.com/?p=1600#comment-1069625 This is all good advice. I'm dealing with a cell-phone company at the moment (the full story "Sam vs Orange" is on my blog) and staying calm when talking to these guys makes a big difference. I've tried the friendly approach so far but it's getting me nowhere - I'd be interested to get some tips on how to get a response if you hit a brick wall. Sam This is all good advice. I’m dealing with a cell-phone company at the moment (the full story “Sam vs Orange” is on my blog) and staying calm when talking to these guys makes a big difference. I’ve tried the friendly approach so far but it’s getting me nowhere – I’d be interested to get some tips on how to get a response if you hit a brick wall.

Sam

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