Comments on: Identifying Good Customer Service Candidates http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/ The blog about customer service and the customer service experience. Fri, 19 Mar 2010 19:09:03 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Kelvin97 http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/comment-page-1/#comment-1038042 Kelvin97 Sun, 11 Oct 2009 00:32:19 +0000 http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/#comment-1038042 American leaders are making a mistake attempting to sustain the present economy. , American leaders are making a mistake attempting to sustain the present economy. ,

]]> By: Gratitude Marathon - Come Join Me http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/comment-page-1/#comment-313638 Gratitude Marathon - Come Join Me Fri, 23 Nov 2007 17:53:45 +0000 http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/#comment-313638 [...] On November 3, 2006 I wrote my first blog post ever. I hardly knew what a blog was this time last year. I heard about them, I was curious about them, but I truly didn’t understand what blogs were, and how valuable they would become to me. But a gentleman I met, Doug Hanna, former Channel Editor here at B5media Business Channel, gave me an opportunity to write my first blog post, as a guest on his blog, Service Untitled. That was the beginning of my writing, blogging career. Doug, I am grateful, that you were willing to take a chance on me. You allowed me to guest post for your blog! That was a big deal to me. I will never forget recieving your email asking me for my byline. I didn’t know what that was either, but I knew it was important. THANK YOU! Thank you for your willing to take a risk on an unknown writer.” Next month, I will celebrate my one year anniversary as a blogger!! I can’t believe it has been a year! And what a year it has been. I have met many people, learned many things, and mostly I have had the opportunity to write. That was what this whole thing was about for me. I needed an outlet for what was on the inside of me. I wanted to help people. and I believe I have done so. Thank you Doug Hanna!!! I wish you well as we transition into 2008 - A year of new Beginnings!! [...] [...] On November 3, 2006 I wrote my first blog post ever. I hardly knew what a blog was this time last year. I heard about them, I was curious about them, but I truly didn’t understand what blogs were, and how valuable they would become to me. But a gentleman I met, Doug Hanna, former Channel Editor here at B5media Business Channel, gave me an opportunity to write my first blog post, as a guest on his blog, Service Untitled. That was the beginning of my writing, blogging career. Doug, I am grateful, that you were willing to take a chance on me. You allowed me to guest post for your blog! That was a big deal to me. I will never forget recieving your email asking me for my byline. I didn’t know what that was either, but I knew it was important. THANK YOU! Thank you for your willing to take a risk on an unknown writer.” Next month, I will celebrate my one year anniversary as a blogger!! I can’t believe it has been a year! And what a year it has been. I have met many people, learned many things, and mostly I have had the opportunity to write. That was what this whole thing was about for me. I needed an outlet for what was on the inside of me. I wanted to help people. and I believe I have done so. Thank you Doug Hanna!!! I wish you well as we transition into 2008 – A year of new Beginnings!! [...]

]]> By: Service Untitled » Rapid Growth: Recruiting, Hiring, and Training - customer service and customer service experience blog http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/comment-page-1/#comment-1591 Service Untitled » Rapid Growth: Recruiting, Hiring, and Training - customer service and customer service experience blog Wed, 29 Nov 2006 20:25:43 +0000 http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/#comment-1591 [...] Guest Writer: Identifying Good Customer Service Candidates [...] [...] Guest Writer: Identifying Good Customer Service Candidates [...]

]]> By: Adonna Haskins http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/comment-page-1/#comment-1362 Adonna Haskins Fri, 10 Nov 2006 14:40:29 +0000 http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/#comment-1362 What a great outlook on the hiring and interview process. This article really gives you something to think about not only the hiring manager but also the candidate. A candidate should research a company and ask the same questions of the company. Thanks for the Article and insight! What a great outlook on the hiring and interview process. This article really gives you something to think about not only the hiring manager but also the candidate. A candidate should research a company and ask the same questions of the company. Thanks for the Article and insight!

]]> By: Darlene McDaniel http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/comment-page-1/#comment-1339 Darlene McDaniel Thu, 09 Nov 2006 17:27:52 +0000 http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/#comment-1339 The hiring process is critical. If we can invest the time upfront to ensure that we hire the right people, every organization will see the benefit in their bottom line. If you have the wrong people touching your customers, you will also see it reflected in your bottom line. It is unfortunate that we are so busy, sometimes to busy to ask the right questions to ensure that we are getting the right people. Many times, the need to have a "warm body" outweighs the investment and time it takes to find the right people. Behavior based questions and group interviews will help in this process. Teaching hiring managers to how to interview will help in this process. Having a clear picture (or profile) of the of people you are looking for will ensure that you have more success. The hiring process is critical. If we can invest the time upfront to ensure that we hire the right people, every organization will see the benefit in their bottom line.

If you have the wrong people touching your customers, you will also see it reflected in your bottom line. It is unfortunate that we are so busy, sometimes to busy to ask the right questions to ensure that we are getting the right people. Many times, the need to have a “warm body” outweighs the investment and time it takes to find the right people.

Behavior based questions and group interviews will help in this process. Teaching hiring managers to how to interview will help in this process. Having a clear picture (or profile) of the of people you are looking for will ensure that you have more success.

]]> By: Meikah http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/comment-page-1/#comment-1310 Meikah Tue, 07 Nov 2006 05:37:22 +0000 http://www.serviceuntitled.com/identifying-good-customer-service-candidates/2006/11/03/#comment-1310 Very good tips you got here. It got me thinking: it's true, good customer service starts with the process of hiring right CSRs or people who will be in the frontline of every transaction. Very good tips you got here. It got me thinking: it’s true, good customer service starts with the process of hiring right CSRs or people who will be in the frontline of every transaction.

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