Comments on: If you pay peanuts, you get monkeys. http://www.serviceuntitled.com/if-you-pay-peanuts-you-get-monkeys/2009/05/25/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled» Blog Archive » Broadband provider Eclipse praised for customer service http://www.serviceuntitled.com/if-you-pay-peanuts-you-get-monkeys/2009/05/25/comment-page-1/#comment-1069786 Service Untitled» Blog Archive » Broadband provider Eclipse praised for customer service Thu, 04 Mar 2010 19:27:08 +0000 http://www.serviceuntitled.com/?p=1049#comment-1069786 [...] all made me ponder if money is indeed the motivational tool for employees to render better customer service? The company’s support team seems to have [...] [...] all made me ponder if money is indeed the motivational tool for employees to render better customer service? The company’s support team seems to have [...]

]]> By: MC http://www.serviceuntitled.com/if-you-pay-peanuts-you-get-monkeys/2009/05/25/comment-page-1/#comment-984391 MC Thu, 04 Jun 2009 15:40:34 +0000 http://www.serviceuntitled.com/?p=1049#comment-984391 As a small manufacturer of hot cereal products, we interface with seasoned professionals on distribution and sales levels but more challenging on the consumer level. The latter can be unproductive at times. Having recently been name called a "moron" by an irrational consumer (they found a typo on our website) and later defamatory comments of our staff being mentally unstable and other such ridiculous rantings, we find redirection of positive, indirect, rational replies the most effective way to diffuse such situations. One cannot achieve that type of "psychoanalyzed" response with a $9 or $10 customer service rep. As perception is the essence of a successful business, it is imperative to employ individuals with a strong communication background, thick skin, patient demeanor, mature business mind, and knowledge of their employer products/visions/goals. Retaining such a pro requires a professional salary much higher than typical hourly rates as previously mentioned. Good customer service is hard to come by and expensive to procure but well worth the investment! The right customer service setting is a career, not just a job. And, the right customer service will ultimately make, rather than break, a company. As a small manufacturer of hot cereal products, we interface with seasoned professionals on distribution and sales levels but more challenging on the consumer level. The latter can be unproductive at times. Having recently been name called a “moron” by an irrational consumer (they found a typo on our website) and later defamatory comments of our staff being mentally unstable and other such ridiculous rantings, we find redirection of positive, indirect, rational replies the most effective way to diffuse such situations. One cannot achieve that type of “psychoanalyzed” response with a $9 or $10 customer service rep. As perception is the essence of a successful business, it is imperative to employ individuals with a strong communication background, thick skin, patient demeanor, mature business mind, and knowledge of their employer products/visions/goals. Retaining such a pro requires a professional salary much higher than typical hourly rates as previously mentioned. Good customer service is hard to come by and expensive to procure but well worth the investment! The right customer service setting is a career, not just a job. And, the right customer service will ultimately make, rather than break, a company.

]]> By: J http://www.serviceuntitled.com/if-you-pay-peanuts-you-get-monkeys/2009/05/25/comment-page-1/#comment-980017 J Thu, 28 May 2009 20:44:06 +0000 http://www.serviceuntitled.com/?p=1049#comment-980017 I agree. Companies who take the extra step to connect their customers with great reps are more likely to see more loyal customers in the future. I agree. Companies who take the extra step to connect their customers with great reps are more likely to see more loyal customers in the future.

]]> By: Adesh Sidhu http://www.serviceuntitled.com/if-you-pay-peanuts-you-get-monkeys/2009/05/25/comment-page-1/#comment-979477 Adesh Sidhu Wed, 27 May 2009 17:48:10 +0000 http://www.serviceuntitled.com/?p=1049#comment-979477 True. In India, customer service people are one of the lowest paid individuals in any organization. They cannot speak English and are not taught basic phone etiquette also. It seems all money is saved by cutting back on customer service. I am talking about individuals who are hired to serve in India and not to off shore customers. True. In India, customer service people are one of the lowest paid individuals in any organization. They cannot speak English and are not taught basic phone etiquette also. It seems all money is saved by cutting back on customer service.

I am talking about individuals who are hired to serve in India and not to off shore customers.

]]> By: andrew http://www.serviceuntitled.com/if-you-pay-peanuts-you-get-monkeys/2009/05/25/comment-page-1/#comment-979386 andrew Wed, 27 May 2009 07:54:28 +0000 http://www.serviceuntitled.com/?p=1049#comment-979386 Different companies have various requirements when it comes to hiring customer service representatives. It's either you go for quality or you go for the price. Apparently, if you pay more, you get the better kind of agents. But I say it all depends on the kind of strategy you're going to take. Different companies have various requirements when it comes to hiring customer service representatives. It’s either you go for quality or you go for the price. Apparently, if you pay more, you get the better kind of agents. But I say it all depends on the kind of strategy you’re going to take.

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