http://www.serviceuntitled.com/interview-mike-faith-ceo-founder-of-headsetscom/2006/11/13/ The blog about customer service and the customer service experience. Mon, 06 Sep 2010 06:18:07 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.serviceuntitled.com/interview-mike-faith-ceo-founder-of-headsetscom/2006/11/13/comment-page-1/#comment-1489 Service Untitled » Mike Faith: CEO & Founder of Headsets.com - Part 3 of 3 - customer service and customer service experience blog Fri, 17 Nov 2006 00:32:33 +0000 http://www.serviceuntitled.com/interview-mike-faith-ceo-founder-of-headsetscom/2006/11/13/#comment-1489 [...] Here is part three out of three of the interview with Mike Faith, the founder and CEO of Headsets.com. Part one is here. Part two is here. In this part of the interview, Mike discusses where Headsets.com still has room to improve, how they are different, how they gather feedback, and tips for other customer service organizations. [...] [...] Here is part three out of three of the interview with Mike Faith, the founder and CEO of Headsets.com. Part one is here. Part two is here. In this part of the interview, Mike discusses where Headsets.com still has room to improve, how they are different, how they gather feedback, and tips for other customer service organizations. [...]

]]> http://www.serviceuntitled.com/interview-mike-faith-ceo-founder-of-headsetscom/2006/11/13/comment-page-1/#comment-1478 Service Untitled » Mike Faith: CEO & Founder of Headsets.com - Part 2 of 3 - customer service and customer service experience blog Wed, 15 Nov 2006 16:55:55 +0000 http://www.serviceuntitled.com/interview-mike-faith-ceo-founder-of-headsetscom/2006/11/13/#comment-1478 [...] Here is part two of the interview with Mike Faith, the CEO and Founder of Headsets.com. The first part is here. This part of the interview covers more about the company’s hiring and training, how they keep their customer service culture going, and common issues they run into. Technorati tags: Training, Voice Coaching, Call Monitoring, Tom Peters, Cusotmer Service, Culture [...] [...] Here is part two of the interview with Mike Faith, the CEO and Founder of Headsets.com. The first part is here. This part of the interview covers more about the company’s hiring and training, how they keep their customer service culture going, and common issues they run into. Technorati tags: Training, Voice Coaching, Call Monitoring, Tom Peters, Cusotmer Service, Culture [...]

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