http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/ The blog about customer service and the customer service experience. Sun, 21 Mar 2010 06:22:11 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/comment-page-1/#comment-3142 startupspark.com - The Carnival of Entrepreneurs Unleashed! Fri, 22 Dec 2006 16:31:36 +0000 http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/#comment-3142 [...] Sagar Satapathy presents The 10 Best (and 10 Worst) Companies for Customer Service at CRM Lowdown. Most of the companies listed are big ones, but there’s still a good lesson in there for entrepreneurs and startups. Check out this interview with Joe Kraus of JotSpot (now of Google) where he highlights the importance of customer service for startup companies. [...] [...] Sagar Satapathy presents The 10 Best (and 10 Worst) Companies for Customer Service at CRM Lowdown. Most of the companies listed are big ones, but there’s still a good lesson in there for entrepreneurs and startups. Check out this interview with Joe Kraus of JotSpot (now of Google) where he highlights the importance of customer service for startup companies. [...]

]]> http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/comment-page-1/#comment-1195 Service Untitled » Happy Halloween! (and more) Tue, 31 Oct 2006 16:56:11 +0000 http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/#comment-1195 [...] On another note, congratulations to Joe Kraus (who was interviewed on Service Untitled) and Jotspot, which was acquired by Google today. « To be honest with you.   [...] [...] On another note, congratulations to Joe Kraus (who was interviewed on Service Untitled) and Jotspot, which was acquired by Google today. « To be honest with you.   [...]

]]> http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/comment-page-1/#comment-266 Service Untitled » Customer Service & Bloggers Thu, 27 Jul 2006 20:52:54 +0000 http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/#comment-266 [...] Community and Customer Service In his interview with Service Untitled, Joe Kraus (http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/) discussed community and its relation to customer service. As a blogger, you need to build a relationship with your customers (readers) and let the relationship continue to build. The community your blog has around it will be what eventually sets you apart from the other blogs. [...] [...] Community and Customer Service In his interview with Service Untitled, Joe Kraus (http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/) discussed community and its relation to customer service. As a blogger, you need to build a relationship with your customers (readers) and let the relationship continue to build. The community your blog has around it will be what eventually sets you apart from the other blogs. [...]

]]> http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/comment-page-1/#comment-240 Meikah Tue, 18 Jul 2006 08:51:40 +0000 http://www.serviceuntitled.com/interview-with-joe-kraus/2006/07/17/#comment-240 Very good interview, Doug and Joe, thank you! Learned a lot of points there: how you handle complaints gives a more lasting impression, personalized customer service is a lot better, and the fact that excellent customer service gives you the edge just goes to show that service is so bad in this planet. Very good interview, Doug and Joe, thank you! Learned a lot of points there: how you handle complaints gives a more lasting impression, personalized customer service is a lot better, and the fact that excellent customer service gives you the edge just goes to show that service is so bad in this planet.

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