It’s a Carnivale of Customer Service & a Retirement

Today is a mix of things. First of all, the Carnivale of Customer Service was hosted by Meikah. You can find the links to a whole bunch interesting posts on quite a few blogs related to customer service and a few other topics here.

Secondly, Anonymous Cog at Call Center Purgatory has called it quits. After (approximately) 655 posts, 2 years, 7 months, 3 days, he said it was enough. The blog was a good read and he said that he’ll be leaving the posts up for a while.

I’m waiting on getting an interview edited and approved before I publish it, but for now just two little updates.

For a little content, I called Amazon.com’s Customer Service Department today to check on the status of an order I had placed. The web site said it was expected to arrive tomorrow, the automated telephone order tracked said the day after, and I hadn’t recieved an email to tell me either way.

I found the phone number on GetHuman and got to a person fairly quickly. The person sounded American, seemed nice, and was helpful. I got the information about my order (it is in the shipping process and I should receive the tracking number by the end of the business day today) and was instantly sent an email asking me to provide my feedback.
Here are all of the questions they asked:

Your Name:
E-mail Address:
(Please enter the e-mail address associated with your Amazon account.)
Subject:     Feedback to Amazon.com
Comments:

Kind of disappointing to see a simple email form one of the largest Internet companies as the way they measure customer feedback for phone calls, but whatever works for them. I was expecting  a least a 5-10 question survey, but this shows that some companies view the feedback process differently than others.

2 Responses to “It’s a Carnivale of Customer Service & a Retirement”

  1. Meikah Delid said:

    Sep 26, 06 at 3:26 am

    Once again, thanks Doug for making my hosting of the Carnivale successful. Yeah, it’s sad to know that Anonymous Cog is calling it quits. About GetHuman, so it works pretty well, huh. That’s good, because I for one hates talking to automation.

  2. Call Cruncher said:

    Sep 29, 06 at 3:38 pm

    Great article. I am new to your blog and i really like what I see. I look forward to your future work.