Comments on: Jack Hightower of CarMax – Part 2 of 2 http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled» Blog Archive » Mayo Clinc Changes the System http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/comment-page-1/#comment-1000660 Service Untitled» Blog Archive » Mayo Clinc Changes the System Fri, 03 Jul 2009 19:44:04 +0000 http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/#comment-1000660 [...] isn’t unheard of. CarMax puts their sales representatives on salaries to ensure the advice and guidance they give is more motivated by eventual customer satisfaction [...] [...] isn’t unheard of. CarMax puts their sales representatives on salaries to ensure the advice and guidance they give is more motivated by eventual customer satisfaction [...]

]]> By: Baltimore Inspector of Homes http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/comment-page-1/#comment-885363 Baltimore Inspector of Homes Wed, 21 Jan 2009 23:45:11 +0000 http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/#comment-885363 This is really interesting I have never used them but i doubt I would after reading all this This is really interesting I have never used them but i doubt I would after reading all this

]]> By: How CarMax Profits From Fixed Prices - Kiplinger.com http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/comment-page-1/#comment-247389 How CarMax Profits From Fixed Prices - Kiplinger.com Sat, 13 Oct 2007 17:23:28 +0000 http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/#comment-247389 [...] Service Untitled » Jack Hightower of CarMax - Part 2 of 2 - customer This is the second part of the interview with Jack Hightower, VP of Sales at CarMax. This part of the interview talks about how they tie customer service into the car buying [...] [...] Service Untitled » Jack Hightower of CarMax – Part 2 of 2 – customer This is the second part of the interview with Jack Hightower, VP of Sales at CarMax. This part of the interview talks about how they tie customer service into the car buying [...]

]]> By: Anderson http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/comment-page-1/#comment-94849 Anderson Mon, 02 Jul 2007 14:55:04 +0000 http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/#comment-94849 Excellent info, I liked it. Excellent info, I liked it.

]]> By: Service Untitled http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/comment-page-1/#comment-59636 Service Untitled Wed, 30 May 2007 20:04:40 +0000 http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/#comment-59636 Hi Lisa - I'm sorry to hear that you had a negative experience with CarMax. I've forwarded your comment to my contact at the company - hopefully they will be in touch shortly to resolve any issues. Hi Lisa -

I’m sorry to hear that you had a negative experience with CarMax. I’ve forwarded your comment to my contact at the company – hopefully they will be in touch shortly to resolve any issues.

]]> By: Lisa http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/comment-page-1/#comment-59597 Lisa Wed, 30 May 2007 19:38:54 +0000 http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/#comment-59597 this interview is a joke. went to carmax and had a horrible, horrible buying experience; the follow up with associates in the company was even worse-what a nightmare. would not recommend to anyone, and would discourage anyone thinking of buying a car with carmax. bad deal... this interview is a joke. went to carmax and had a horrible, horrible buying experience; the follow up with associates in the company was even worse-what a nightmare. would not recommend to anyone, and would discourage anyone thinking of buying a car with carmax. bad deal…

]]> By: Return Customer http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/comment-page-1/#comment-29934 Return Customer Sat, 28 Apr 2007 18:16:47 +0000 http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/#comment-29934 <strong>Weekend Reading - April 28th...</strong> Jack Hightower of CarMax — Service Untitled has a great two part interview with CarMax’s VP of Sales. I’ve had two wonderful experiences in buying cars at CarMax and will probably buy my future vehicles from them as well. This interv... Weekend Reading – April 28th…

Jack Hightower of CarMax —
Service Untitled has a great two part interview with CarMax’s VP of Sales. I’ve had two wonderful experiences in buying cars at CarMax and will probably buy my future vehicles from them as well. This interv…

]]> By: Car Part Directory » Blog Archive » Club Car Part - Car Break-ins on the Rise in Fishers - WISH http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/comment-page-1/#comment-29701 Car Part Directory » Blog Archive » Club Car Part - Car Break-ins on the Rise in Fishers - WISH Sat, 28 Apr 2007 03:12:30 +0000 http://www.serviceuntitled.com/jack-hightower-of-carmax-part-2-of-2/2007/04/27/#comment-29701 [...] Jack Hightower of CarMax - Part 2 of 2This part of the interview talks about how they tie customer service into the car buying process, whether or not customer service is a key competitive advantage, what they offer that customers seem to appreciate the most, … [...] [...] Jack Hightower of CarMax – Part 2 of 2This part of the interview talks about how they tie customer service into the car buying process, whether or not customer service is a key competitive advantage, what they offer that customers seem to appreciate the most, … [...]

]]>