Comments on: Kudos to Zappos http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/comment-page-1/#comment-441148 Service Untitled Wed, 20 Feb 2008 02:27:00 +0000 http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/#comment-441148 Tina, Glad to hear you had a positive experience with Zappos! They are a quality company. Tina,

Glad to hear you had a positive experience with Zappos! They are a quality company.

]]> By: Tina R http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/comment-page-1/#comment-440789 Tina R Tue, 19 Feb 2008 21:23:35 +0000 http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/#comment-440789 Wow. Just had my first Zappos experience and any and all companies out there should study how Zappos operates and follow their lead. You can get anything ANYWHERE, but I'll go back to Zappos just for the customer service! They are the best---and I live in the Nordstrom NW! The employees are genuinely happy and that filters down to very happy customers. THANKS, ZAPPOS! I'm hooked! :o) Wow. Just had my first Zappos experience and any and all companies out there should study how Zappos operates and follow their lead. You can get anything ANYWHERE, but I’ll go back to Zappos just for the customer service! They are the best—and I live in the Nordstrom NW! The employees are genuinely happy and that filters down to very happy customers. THANKS, ZAPPOS! I’m hooked! :o )

]]> By: Service Untitled » Tony Hsieh of Zappos - customer service and customer service experience blog http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/comment-page-1/#comment-410990 Service Untitled » Tony Hsieh of Zappos - customer service and customer service experience blog Mon, 04 Feb 2008 22:43:52 +0000 http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/#comment-410990 [...] In addition to being a very successful retailer, Zappos is a well known customer service company. They have a great reputation (see my post about them here) and really do go out of their way to provide the best customer service possible. [...] [...] In addition to being a very successful retailer, Zappos is a well known customer service company. They have a great reputation (see my post about them here) and really do go out of their way to provide the best customer service possible. [...]

]]> By: Service Untitled http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/comment-page-1/#comment-268194 Service Untitled Thu, 25 Oct 2007 02:02:39 +0000 http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/#comment-268194 Connie: I will have to check out that post. I have only heard good things about Zappos. Maria, you're right. It always nice to read positive stories about great companies. Bill, ants are aww worthy, right? I like your point and agree. Customer service companies should try to feel human. Connie: I will have to check out that post. I have only heard good things about Zappos. Maria, you’re right. It always nice to read positive stories about great companies.

Bill, ants are aww worthy, right? I like your point and agree. Customer service companies should try to feel human.

]]> By: Maria Palma http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/comment-page-1/#comment-267916 Maria Palma Wed, 24 Oct 2007 22:52:40 +0000 http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/#comment-267916 Wow - I've always loved Zappos, but this just makes me love them even more. What a phenomenal company to truly care for their customers in this way. Thanks for passing on the story! Wow – I’ve always loved Zappos, but this just makes me love them even more. What a phenomenal company to truly care for their customers in this way. Thanks for passing on the story!

]]> By: Bill Gammell http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/comment-page-1/#comment-267431 Bill Gammell Wed, 24 Oct 2007 17:05:01 +0000 http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/#comment-267431 My kids literally say "aww" after seeing a puppy (they also say it after seeing an ant - but who's keeping score?) This is another great example of The Golden Rule for businesses. The more human a company feels (through compassion, trust, etc.) the more likely that an emotional connection is made. Thanks for the post! My kids literally say “aww” after seeing a puppy (they also say it after seeing an ant – but who’s keeping score?)

This is another great example of The Golden Rule for businesses. The more human a company feels (through compassion, trust, etc.) the more likely that an emotional connection is made. Thanks for the post!

]]> By: Connie Smith http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/comment-page-1/#comment-267310 Connie Smith Wed, 24 Oct 2007 14:54:38 +0000 http://www.serviceuntitled.com/kudos-to-zappos/2007/10/24/#comment-267310 I definitely agree with you that Zappos is doing the right thing -- not only for their customers, but for their employees. Zappos "gets it," and continues to do things the right way. I recently wrote a <a href="http://www.envisioninc.com/blog/index.cfm?commentID=129" rel="nofollow">post about Zappos</a>, and I look forward to watching their continued success in providing legendary customer (and employee!) experiences. I definitely agree with you that Zappos is doing the right thing — not only for their customers, but for their employees. Zappos “gets it,” and continues to do things the right way. I recently wrote a post about Zappos, and I look forward to watching their continued success in providing legendary customer (and employee!) experiences.

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